Do you want to work with technology that supports registries, public services, and vital records around the world?
At Axiell, we develop digital tools that help governments and public agencies manage and deliver vital records services across the world.
Registries and vital records organizations use our platforms to register life events, improve service delivery, support accessibility, and connect with the communities they serve.
With 20+ offices globally and headquarters in Sweden, we're on a mission to empower public service, trust, and civic engagement.
We're now looking for a Support Engineer to join our Registries and Vital Records team and help us continue this important work.
The Role
As a Support Engineer, you will providefront‐line application supportto our customers using Axiell's vital records and civil registration solutions.
You'll work closely with customers, Product Development, QA, and Delivery teams to troubleshoot issues, test fixes, and ensure a high‐quality support experience from implementation through day‐to‐day operations.
This role reports to theCustomer Support Managerand is ideal for someone early in their career in support who enjoys problem‐solving and customer interaction in a technical environment.
What you'll do
Monitor, manage, and resolve customer issues usingJira or Azure DevOps
Communicate directly with customers to understand and troubleshoot technical problems
Test fixes and deployments to ensure smooth functionality
Document cases clearly and manage support queues
Collaborate withProduct Development and QAfor issue escalation and resolution




Contribute to improving support processes and tools
Provide clear, timely updates to customers and internal stakeholders
Hybrid work setup
What we're looking for
A degree inComputer Scienceor a related field
1–2 years of experiencein a technical support or similar role
Robust problem‐solving and debugging skills
Experience working withLinux / Unix environments
Knowledge of one or more of the following:C++, Java, Perl, Python
Experience withJetty, IDEs (e.g. VS Code), and version control (Git)
Working knowledge ofJira, Azure DevOps, or similar tools
Excellent written and verbal communication skills
What success looks like
Support tickets resolved within agreedSLAs
Clear, actionable documentation for escalated issues
Continuous growth in technical skills and product knowledge
Why Axiell
Work in aninternational, purpose‐driven company
Be part of a collaborative support team with close ties to development
Gain exposure to mission‐critical systems used by public institutions
Develop your technical skills and grow within a global organization
Location Flexibility
We're flexible regarding where this role can be based.
Our primary locations for the position isMelbourne, but we also welcome applicants from other eligible areas, includingSydney, Bisbane and Hobart.If you're based in any of these locations, we encourage you to apply.
Don't meet every requirement?
That's okay!
At Axiell, we value diverse experiences.
If you're excited about the role, we encourage you to apply.
#J-*****-Ljbffr

📌 Support Engineer (Melbourne)
🏢 Axiell Group
📍 Melbourne