Job Description
Mainland Dairy, the business formerly known as Fonterra's global Consumer and associated businesses, is now part of the Lactalis Group and known as Lactalis-Mainland Dairy.
Lactalis is a French family-owned business founded in Laval in ****.
Today, it is the world's leading dairy group, present in 50 countries employing around 85,500 people.
It is home to some of the world's best known global and international dairy brands, including Président, Galbani and Parmalat, and local brands including Pauls, OAK, and Cracker Barrel in Australia.
Lactalis-Mainland Dairy is a team of more than 4,300 employees, operating 16 manufacturing sites across Oceania, Southeast Asia, South Asia and the Middle East.
We make well-loved brands including Perfect Italiano, Mainland, and Western Star.
Our passionate and talented team is committed to nurturing the future, unlocking new opportunities, and fostering innovation in nutrition and food.
The Opportunity
Reporting to the Head of Financial Accounting, this role sits within our Mainland Centre of Expertise and supports the performance and governance of our shared services partnership with Accenture.
Working closely with both internal stakeholders and offshore teams, you will help ensure agreed service levels are achieved, governance activities are completed effectively, and performance outcomes are monitored and reported.
You will play a key role in maintaining a strong working relationship with Accenture while helping to identify opportunities for service improvement and operational efficiency.




This role is best suited to someone who has worked within a shared services or outsourced services environment and understands the day-to-day mechanics of managing service performance, governance processes and provider relationships.
Key responsibilities include:
Monitor and report on service delivery performance against agreed KPIs and SLAs
Support governance forums and performance review meetings with Accenture and key business stakeholders
Track service issues, performance trends and improvement opportunities
Assist with the preparation of performance reports, presentations and business updates
Support management of contract obligations, commercial reconciliations and billing activities
Maintain governance documentation and ensure accurate reporting records
Coordinate and follow up actions arising from governance meetings and service reviews
Work closely with Accenture and internal teams to support continuous improvement initiatives
Assist in evaluating change requests and service enhancements
Build effective working relationships across the shared services network
About You
You have experience working within a shared services, outsourcing or business process outsourcing (BPO) workplace and are comfortable engaging with offshore service providers.
You are organised, analytical and detail-oriented, with the ability to interpret performance data and translate it into meaningful insights.
Most importantly,



you understand how shared service partnerships operate and can effectively support service performance and governance activities.
To succeed in this role, you'll ideally bring:
Degree qualification in Finance, Commerce, Business or a related discipline
Experience working within a shared services, outsourced services or BPO environment
Exposure to managing or supporting relationships with offshore service providers
Previous experience working with Accenture highly regarded
Experience supporting service performance, governance, contract administration or vendor management activities
Strong analytical and reporting skills
Excellent stakeholder management and communication abilities
Strong attention to detail and organisational skills
Knowledge of finance operations, shared services or business process outsourcing models desirable
What We Offer
Competitive salary and perks
Career development opportunities within a global organisation
Exposure to a large-scale shared services operating model
Flexible and hybrid working arrangements
A collaborative and supportive team environment
The opportunity to work with a leading global organisation and one of the world's largest shared services providers
Based at our Richmond office, this role offers excellent career development and internal mobility pathways as well as flexible ways of working and a hybrid structure, that allows you the balance of in-office collaboration and working from home to suit your lifestyle.
Please note that applicants must have full working rights for Australia to be considered.
We are politely declining recruitment agency support and approaches for this role.

📌 Delivery Lead - Performance & Value Management (Victoria)
🏢 Lactalis - Mainland Dairy
📍 Victoria