If you're looking to work for a great company, take the next step in your career and lead a high-performing service team, look no further!

We’re looking for a Frontline Service Manager to lead our service operations across Mitsubishi, Kia and Chery and deliver an exceptional experience to our customers every time.

What’s on offer:
Attractive remuneration package, commissions/bonuses and company car/car allowance!
Great employee advantages and discounts on vehicles, parts and servicing
Real career progression opportunities with a company that takes promoting and developing our people seriously
Supportive management team and a excellent workplace culture
Work with three exciting and growing automotive brands – Mitsubishi,Kia and Chery
A professional, friendly and team focused environment where we prioritise fun, professionalism and care

As the Front Line Service Manager, your role will include:
Leading and managing the Service Advisors and Front Line Service team
Overseeing the day-to-day operation of the service department
Ensuring customers receive an outstanding experience from vehicle drop-off through to collection
Managing customer enquiries, concerns and complaints and ensuring issues are resolved promptly




Monitoring workshop workflow and ensuring technicians are appropriately briefed on customer concerns
Working closely with the Workshop Controller, Technicians and Service Management team to maximise efficiency and productivity
Ensuring service and warranty processes are followed correctly
Monitoring customer satisfaction, retention and key service department performance indicators
Coaching, mentoring and developing your team to achieve their goals
Maintaining high standards of communication, presentation and customer service
Building solid relationships with customers and creating long-term loyalty to our brands

To be considered for this position, you will need:
Previous experience as a Senior Service Advisor/Assistant Manager in a Dealership
Excellent customer service skills including in person, in writing and over the phone
Must like helping solving problems and helping customers
Accuracy and a high attention to detail
Current manual driver's licence

If you're an experienced automotive service professional looking for the opportunity to step up, lead a great team and take your career to the next level, we’d love to hear from you!

If this sounds like the chance you’ve been waiting for then apply now!

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