About the Role The On Call Incident Response role is a full time permanent position and will involve an 8-hour shift pattern between the hours of hours 5pm to 7am, Wednesdays to Sundays. This is an ACTIVE role, not based from home, rather out supporting services on a permanent night shift basis.

Why You’ll Love Working With Us
Salary packaging up to $15,900 tax-free, plus $2,650 entertainment card
Paid training and professional development
Opportunities for career development and growth pathways
Supportive and values-driven team culture
Discounts on dining, travel, and retail

What You’ll Be Doing
Conduct visits to services to provide support and guidance to staff in trauma informed best practice, underpinned by the Therapeutic Crisis Intervention model
Promote safe, nurturing, and culturally respectful environments for all individuals in our care
Respond promptly and effectively to any incidents that occur during shifts
Provide oversight, direction, and reassurance to on shift teams




Step in to cover staffing vacancies or emergencies when required
Review the care setting to maintain a clean, safe home for young people
Ensure rostered staff comply with WHS requirements

What You’ll Bring
Minimum Diploma in community, youth, or social work
Knowledge of trauma-informed and therapeutic care practices
Strong documentation and compliance capability
Ability to rapidly process and interpret complex information from multiple sources, triage risk and respond to incidents
Current driver’s license, reliable vehicle, and probity clearances

About Us

We are a purpose-driven organisation supporting children and young people through therapeutic, evidence-based care. Guided by our values—Inspired, Courageous, Skilful, Responsive—we foster a supportive, cooperative culture that prioritises safety, wellbeing, and positive futures.

📌 Active Incident Advisor Newcastle (Australia)
🏢 Lifestyle Solutions (Aust
📍 Australia