Job Description
Great HR is rarely about having all the answers.
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It's about asking the right questions. Knowing when to step in and when to let a leader lead. Seeing what's coming before it lands. And understanding that the best solution on paper isn't always the best solution for the business.
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That's the kind of People & Performance Manager we're looking for.
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This is a recent role in our People, Performance & Safety team at Reflections Holidays, and it's a little different from a traditional HR Manager role.
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You'll lead our day‐to‐day People partnering function, coach and develop a small HR team, represent People at NavCo: our cross‐functional leadership group and still stay close to the action with a business partnering portfolio of your own.
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In other words, you'll lead and do.
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What you'll be getting into
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Reflections is a diverse, operational business with holiday parks and teams spread across some of the best parts of NSW. That means the work is varied.
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One day you might be coaching a Regional Manager through a tricky people issue. The next you're spotting a workforce trend across several parks, working through a change, helping a BP test their thinking or bringing the People perspective into a broader business conversation at NavCo.
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You'll have a People & Performance Business Partner and Coordinator in your team, and you'll work alongside our Engagement and Safety leaders as part of the broader People, Performance & Safety function.
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Your job isn't to personally solve everything. It's to make the whole HR function stronger.
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You'll spend your time...
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Leading and developing our HR team, while staying hands‐on with your own regional partnering portfolio
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Helping leaders navigate the people stuff that matters — performance, ER, workforce planning and change
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Connecting the dots across the business, spotting patterns and deciding where our HR effort will have the greatest impact
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Being a trusted sounding board when things get complex, while building the capability of others to confidently handle more
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Representing People at NavCo, bringing workforce insight into cross‐functional decisions and turning business conversations into practical People priorities
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Making HR simpler and better — improving how we work and knowing what genuinely needs executive attention
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We're interested in how you think
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You'll need strong HR foundations. You'll be comfortable with employee relations, performance, organisational change, workforce planning, and coaching leaders.
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But we're equally interested in your judgement.
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We're looking for someone who:
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Gets curious before jumping to an answer and is comfortable making a call when there isn't a perfect one
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Can challenge and influence without losing the relationship
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Sees patterns, not just individual HR problems, and anticipates what the business might need next
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Gets a kick out of growing other HR professionals and doesn't need to be the person with all the answers
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Moves comfortably between strategic conversations and rolling up their sleeves
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Builds credibility through how they show up, understands operations, keeps things practical and brings some personality to work
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You might already be leading a small People team.
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Or you might be an accomplished Senior HR Business Partner ready to take the next step into people leadership without giving up the part of business partnering you love.
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Either could work.
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A little about us
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Reflections Holidays is NSW's largest holiday park group, with destinations stretching across some extraordinary parts of the state.
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Our Newcastle‐based support office works alongside teams spread across our parks and operations, so this isn't HR from a distance. Getting out into the business, understanding how our people actually work and building relationships with leaders matters.
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Our values are simple: Care Deeply. Say It, Do It. Make a Difference. Grow Together.
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They matter to how this role operates too.
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What's on offer
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Newcastle-based role with flexible working
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Additional leave benefits
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Great holiday and accommodation perks
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A genuinely broad operational People role
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A seat at NavCo and exposure across the business
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The opportunity to lead and shape a small HR team while remaining close to the work
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Most importantly, this is a role with room to make a difference.
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We're not looking for someone to arrive with a pre‐written HR playbook.
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Bring your experience. Bring your judgement. Ask good questions. Get to know our business. Then help us make it better.

📌 People And Performance Manager (New South Wales)
🏢 Reflections Holiday Parks
📍 New South Wales