Job Description
295 Church Street, Parramatta, NSW, ****, AUSTRALIA
n
Crown Hotel Parramatta is seeking an experienced and motivated Duty Manager to join our team in a busy 7-day hospitality operation.
n
This role is suited to someone who is confident leading shifts, supporting staff, delivering strong customer service, and maintaining high operational standards across the venue. A key focus of the position will be overseeing gaming operations, TAB operations, compliance, cash handling, and day-to-day venue supervision.
n
The successful candidate will hold current RSA and ARCG qualifications and have a strong understanding of responsible service, regulatory compliance, and safe venue operations.
n
This is an excellent opportunity for a capable hospitality professional to grow with a dynamic management group and be part of the next stage of Crown Hotel Parramatta.
n
Key responsibilities
n
Lead and support venue operations across a 7-day roster
n
Oversee gaming, TAB, and customer service areas
n
Ensure RSA, gaming, and venue compliance standards are maintained
n




Support staff during service and assist with training where required
n
Manage cash handling, floats, tills, and end-of-shift procedures
n
Respond professionally to customer enquiries, issues, and incidents
n
Work closely with senior management to improve venue performance
n
Requirements
n
Previous duty management or supervisory experience preferred
n
Experience with gaming and TAB operations highly regarded
n
Solid communication and leadership skills
n
Reliable, hands‐on, and well presented
n
Ability to work across days, nights, weekends, and public holidays
n
What we offer
n
Opportunity to grow within a dynamic hospitality management group
n
Supportive team environment
n
Hands‐on role in a well-known Parramatta venue
n
Varied work across gaming, TAB, bar, and venue operations
n
Screening Questions
n
n
Do you have experience in a similar role?
n
Describe your customer service experience
n

📌 Duty Manager (New South Wales)
🏢 The Glen Hotel Pty
📍 New South Wales