Job Description
If you're systems-curious, love figuring out how things work, and want a foot in the door at a fast-growing fintech — this could be your next move.
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Valiant is an innovative, award-winning platform connecting Australian business owners with the finance they need to achieve their goals. With pioneering tech, a diverse lending panel, and a talented team, we've revolutionised the business lending game. We work with over 90 leading lenders to wow our clients with a seamless experience, from their initial enquiry through to settling funds. We have a strong growth agenda and are always looking for top talent to join the pursuit of our vision to unleash the economic potential of every idea!
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About the Role
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We're looking for a Biz Ops Specialist to take ownership of our telephony ecosystem, contact infrastructure, and campaign execution. This is a genuine specialisation pathway: we'll teach you the platform, and you bring the curiosity, problem-solving instincts, and appetite to dig into how systems and data connect.
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You might be coming from an IT service desk or Level 1/2 support role, ready to stop triaging tickets and start owning the system behind them. Or you might be a junior analyst who wants to move out of pure reporting and into a niche, highly valued operational specialism — one that puts you right at the centre of how a fintech actually talks to its customers.
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Either way, you'll grow into managing our telephony architecture — from IVR flows and call routing to AI agent implementation — while building a data-driven mindset to evaluate campaign performance and guide smart decisions on contact strategy.
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What You'll Be Doing
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Telephony Campaign Execution: Support the setup, design, tracking, and execution of telephony campaigns,



learning to use performance data to optimise contact rates and campaign strategy.
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Routing & AI Integration: Get hands-on with call routing logic, and help deploy, test, and monitor our AI agents as they roll out.
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System & Platform Administration: Own day-to-day telephony system administration — platform configuration, user access management, queue structures, skill mappings, and schedule updates — keeping every contact channel running smoothly.
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IVR & System Support: Take charge of IVR management, phone number allocation, campaign setup, and internal telephony platform support tickets (a natural next step if you're coming from a support desk).
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Telecommunications Management: Oversee corporate mobile operations, including Vodafone SIM card provisioning and device fleet management.
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Operational Excellence: Help optimise Valiant's day-to-day operational processes — workforce management, telephony routing, and ACMA compliance.
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What We're Looking For
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A Pivot-Ready Background: Experience in IT support (Level 1/2 helpdesk, service desk, systems administration) or a junior analyst/operations background with a genuine interest in systems and process. Hands-on exposure to Genesys or similar contact centre platforms is a bonus, not a requirement.
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A Data-Curious Mindset: You're comfortable with numbers and metrics, and excited to learn how to turn call data and campaign performance into decisions — training and mentorship provided.
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A Systems Brain:



You like understanding how the pieces fit together — user permissions, routing logic, configurations — and you're not afraid to dig into a platform you haven't used before.
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Customer-First Communication: A patient approach, clear communication skills, and a knack (or growing knack) for explaining complex technology in plain language.
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Operational Hygiene: Good habits around documentation, ticket hygiene, and following established processes — skills you've likely already built in a support or analyst role.
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Prioritisation & Escalation: The ability to juggle competing requests, prioritise sensibly, and know when to elevate issues.
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Get Sh*t Done Attitude: You embody our core value to collaborate effectively and get things done efficiently, without compromising quality.
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You'll Love Working Here If
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You want to invest in your growth: This role is designed as a specialisation pathway. Enjoy ongoing training, development, and professional educational support — including structured onboarding into Genesys and telephony operations — to take your career to the next level.
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You value diversity & culture: Work alongside an inclusive, passionate, and supportive team — we believe innovation thrives on diversity, and so do we.
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You enjoy a outstanding social scene: Join in on weekly Friday drinks, monthly catch-ups, and big quarterly events to connect and have fun with colleagues.
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You love a vibrant workspace: Enjoy a fun, open-plan, pup-friendly office space located in the heart of Surry Hills, steps away from top cafes and restaurants.
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You appreciate flexibility: Benefit from our hybrid working model, enjoying a buzzing office or the peace of your own home to get your work done.
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📌 Bizops Specialist (New South Wales)
🏢 Valiant Finance
📍 New South Wales