We are looking for an experienced qualified and customer focused Service team member who can provide a high level of service to our current and existing customers, service agents and retailers mostly over the telephone, as well as email.

We are a small office & warehouse appliance repair business in Taren Point looking for a like minded team member to predominately manage the telephone calls and service call bookings for a leading, luxury kitchen appliance brand. This role would suit someone who lives in The Shire, offering flexibility with the start and finish times. Ideally this role is for a full time position however if you feel you could offer these skills, live locally and looking for something more casual, please still apply.

Key Responsibilities will be
Answer telephone enquiries and book in service calls for our team of technicians
Respond to customers & distributors emails
Liaise with our technicians by phone/voice/text, email and face to face regarding repairs/service calls
Booking in all service calls on the Intelogy Systems service program
Send automated text messages to book in the service call
Liaise with our distributor's service team via phone or email




Liaise with our distributor's spare parts department by phone or email
Liaise with new customers, existing customers, other service centres and retailers in relation to their service call or spare parts
Participate in relevant education and training programs
Communicate clearly with co-workers demonstrating a willingness and flexibility to work in co-operation with all other employees

Key Performance Measures:
Living and practicing our exceptional service values
Ensuring that all telephone calls are taken in a timely manner
All work orders, rebooks/quotes are completed within 24 hours
Ensure all emails and telephone enquiries are responded to within 24 hours

Role Requirements:
Experience working in a service department/call centre
Exceptional communication skills
Talented with time management
Highly motivated
Superior complaint handling skills
Customer liaison abilities
Intelogy Service Program (training provided)
AS400 (not essential, as training will be provided)
A valuable sense of humour is a bonus!

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🏢 Piketech Services
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