Job Description
The Opportunity – 24 Month fixed term contract:
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We are seeking an experienced Business Analyst who will support solution design and technical alignment for system integrations within our Customer Transformation Program - a strategic initiative focused on modernizing core customer platforms, enhancing digital channels, and streamlining business processes ushering in a more up-to-date way of working. Responsibilities included:
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Lead the analysis and documentation of business requirements, user stories, and process flows related to system integrations and data exchanges.
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Collaborate with cross-functional teams — including architects, developers, testers, and business stakeholders — to ensure integration solutions meet business needs and technical standards.
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Map and document data flows between core platforms, identifying dependencies, gaps, and opportunities for optimisation.
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Facilitate workshops and discovery sessions to gather requirements and validate integration designs and interface specifications.
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Support testing and validation of integrated systems by defining acceptance criteria, reviewing test cases, and assisting with defect triage.
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Provide clear traceability between business requirements, integration designs, and delivered outcomes, ensuring alignment with the broader Customer Transformation roadmap.
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You will have most of the following experience:
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Tertiary qualifications in Business, Information Systems, or a related field; relevant certifications (e.g., CBAP, PMI-PBA) highly regarded.
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Deep experience with digital channels and core customer platforms.
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Demonstrated ability to translate complex business and system requirements into explicit documentation for technical and non-technical stakeholders.
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Proven experience as a Business Analyst on system integrations (API, data flows, cloud environments etc.)
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Experience in agile and/or hybrid delivery environments, with strong facilitation and requirements management skills.
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Excellent communication and stakeholder engagement skills, with confidence in presenting to senior leadership and governance forums.
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Experience with major corporate transformations (desirable).
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Experience within utilities/energy industry (desirable).
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Why Us?
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EnergyAustralia is a place where all employees are genuinely valued, supported, and free to be themselves — because we believe that's when we're at our best.
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We embrace diversity of background, experience, and perspective, and we encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, and those from the LGBTQ+ community.
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Here's what you can look forward to:
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Employee discounts on electricity and gas, plus savings on major brands and products
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Energise Program – versatile working that's team-centric, enabling teams to agree and succeed together
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Performance recognition and incentive programmes – tailored to different roles and teams to reward great work throughout the year
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Supportive leaders and a down-to-earth culture where you can be your authentic self
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📌 Business Analyst - Digital (Victoria)
🏢 EnergyAustralia
📍 Victoria