Head Of Customer Operations & Claims Sydney (Australia)

Head Of Customer Operations & Claims Sydney (Australia)

15 Sep
|
Hatch
|
Australia

15 Sep

Hatch

Australia

Fetch is seeking a Customer Operations Lead to head the claims and treatment support team. You will establish operating rhythms, coach the team, and design end-to-end journeys across humans, AI, and vets. The role partners with Product and Engineering to drive improvements with robust judgment and fairness.

The position is Sydney-based with hybrid options, offering competitive Series A salary plus meaningful equity, and a supportive culture with robust emphasis on customer outcomes.
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📌 Head Of Customer Operations & Claims Sydney (Australia)
🏢 Hatch
📍 Australia

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