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Functional area: Service
Onsite or Remote: Onsite
Country/Region: AU
City: Mackay
Location:
Mackay, QLD, AU, ****
Company name: Epiroc
Date of posting: Sep 11, ****
Are you ready to take on a rewarding challenge and play a key role in the success of a global leader in the mining, infrastructure, and natural resources sector?
At
Epiroc
, we are driven by innovation, commitment, and collaboration. These core values empower us to lead the industry, accelerate market delivery, and build lasting partnerships with our customers. We are passionate about helping our customers succeed and are dedicated to understanding their unique needs. Our goal is to be their first choice in every way.
We are currently seeking a
Service Manager
to join our team in
Mackay, QLD
. In this pivotal role, you will be responsible for overseeing the day-to-day operations and management of Epiroc equipment and resources at the customer site, ensuring seamless service delivery and operational excellence.
Key Responsibilities:
Manage customer expectations and consistently deliver outstanding service
Oversee daily activities to meet business objectives and ensure timely service delivery
Manage service job costs, including labor and resource allocation
Monitor and manage work in progress to ensure project milestones are met
Prepare and submit reports, ensuring accuracy and timeliness
Adhere to OHS, Quality, and Environmental policies, both for Epiroc and our customers
Complete KPI-related tasks and provide regular reporting on performance
Perform other administrative duties as required
Key Requirements:
Proven leadership and people management skills
Extensive experience in maintaining surface/underground mining equipment, hydraulic repairs, diagnostics, and low-voltage electrical repairs
Experience in both preventative and breakdown maintenance




Strong customer service skills with a professional and proactive approach
High level of computer literacy and administrative skills
Excellent communication skills with the ability to interact at all levels of the organization
Location:
Mackay, QLD
What We Offer:
If successful, you'll be rewarded with a competitive remuneration package that includes:
A company-supplied vehicle
Salary continuance insurance
Novated leasing options
Paid parental leave
Education assistance to support your professional growth
An Employee Assistance Program for you and your family
As part of Epiroc, a values-driven company, you will have access to exciting opportunities for career development and be supported in achieving your skilled goals.
The
Mining and Rock Excavation
business area is the heart of Epiroc's future. We provide world-class equipment for drilling, rock excavation, and a complete range of related consumables and services through our global network. We lead the way in sustainable productivity across surface and underground mining, infrastructure, civil works, well drilling, and geotechnical applications.
It all starts with people.
The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.
All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future.Learn more at
#J-*****-Ljbffr

📌 Service Centre Manager (North Mackay)
🏢 Epiroc Group
📍 North Mackay