Manager, Ai-Driven Improvement For Contact Centre (New South Wales)

Manager, Ai-Driven Improvement For Contact Centre (New South Wales)

14 Sep
|
Qantas Airways
|
New South Wales

14 Sep

Qantas Airways

New South Wales

Job Description
Qantas Airways in Sydney's Mascot Head Office seeks a Manager Business Improvement - Contact Centres to lead the CC&R; quality assurance program, using data and AI-enabled capabilities to identify risks and opportunities, and to drive continuous improvement across multi-channel customer interactions.
In this highly team-oriented role, you will partner with operational leaders to deliver initiatives that lift customer experience and compliance, manage multiple projects, and champion innovation

📌 Manager, Ai-Driven Improvement For Contact Centre (New South Wales)
🏢 Qantas Airways
📍 New South Wales

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