Job Description
Junior Maintenance Technician (Rotating Roster Dayworker & Shiftworker)
Since ****, this fashion ecommerce company has redefined the future of retail in Australia and New Zealand.
As the #1 fashion e-commerce destination in the region, our e-commerce platforms (Retail, Marketplace and Services) provide an inspiring and seamless end-to-end customer experience through our own technology innovations.
We stand for benchmark-setting customer service, delivery options, returns policies, and curation of brands.
Our Fulfilment Centre (FC) Operations team is made up of four core departments – Inventory, Outbound, Inbound and Marketplace – operating around the clock to ensure our customers receive their products in great condition and quickly.
Our FC is equipped with active pick towers, ASRS (Automated Storage & Retrieval System) and the AMR (Autonomous Mobile Robots).
A Bit About The Role
This role will help keep our automated material handling equipment operating safely, reliably and efficiently.
You will support the maintenance of conveyors, robots, sorters, packing machines and other automated equipment.
You will also complete planned preventative maintenance, respond to equipment faults and breakdowns, and work closely with Operations, Warehouse teams, Automation Engineers, OEMs and integration partners.
Roster: In this role you will be on a rotating roster of a dayworker and shiftworker
What You Will Do
Complete planned preventative maintenance on conveyors, robots, sorters and packing equipment
Respond to equipment abnormalities and breakdowns, completing initial diagnosis, containment and repairs within your authorised scope
Troubleshoot mechanical, electrical and automated equipment issues
Support authorised repairs involving PLC/HMI systems, VFDs, pneumatics, hydraulics and mechanical components
Escalate incidents to OEMs, integration partners or internal teams in line with the escalation process
Complete accurate work orders,



maintenance logs and documentation in the CMMS
Help maintain equipment availability and meet key performance targets, including uptime, MTTR and MTBF
Manage critical spare parts, tools and repair kits to support fast and effective maintenance
Work with the Automation Engineer to investigate root causes and implement reliability improvements
Coordinate maintenance activities with Operations and Warehouse teams to minimise disruption to fulfilment activities
Support the installation and commissioning of new equipment when required
Participate in continuous improvement activities, including Kaizen, 5S and TPM
Identify and implement practical improvements to equipment, processes and maintenance activities
Here's what you need to set you off on this journey
Strong mechanical aptitude and practical problem-solving skills
A positive, proactive attitude and willingness to learn
A strong commitment to workplace health and safety
Knowledge of protected isolation procedures is desirable
A trade qualification, technical certificate, apprenticeship progress or equivalent practical experience in mechanical, electrical, mechatronics or industrial maintenance is preferred
Previous exposure to industrial maintenance, automated MHE, manufacturing or warehouse equipment is preferred
The ability to read and interpret mechanical and electrical drawings is preferred
An understanding of safe work practices, PPE and permit-to-work requirements
Experience using a CMMS, such as SAP PM, Maximo, UpKeep or Llumin, is desirable
Basic Microsoft Office skills




The ability to work collaboratively with technical and operational teams
A willingness to work in a fast-paced environment and respond to changing priorities
Life at this fashion ecommerce company
From our ways of working to our growth mindset and sustainable approach, we each add unique value and have an incredible amount of fun doing it!
People are our greatest asset and our employee experience is designed to empower you to do your best work.
Here's what to expect when you join us:
The learning collective.
Get your knowledge fix with our learning days, hackathons & LinkedIn Learning
Parents with us.
Access to our parental leave program and an extra day off for your kids' first day of school every year
Birthday leave.
Enjoy a paid day off for your birthday and a company voucher to treat yourself
Curate your style.
No matter what your style is, we have got you covered with our amazing staff discount and our famous sample sales
Wellbeing.
Access to our Fitness Passport and our company wellbeing programs
People first.
Access to our Employee Assistance Program for you and your family
Volunteer days.
Work as a Charity Partner with Thread Together for society and environmental change
We are committed to providing reasonable arrangements to all individuals participating in our application and interview process, and while performing job functions.
If you require any accommodations or adjustments prior to the submission of your application or throughout your interview process, please contact our Talent Acquisition team directly.
Key Responsibilities
Responding to equipment abnormalities
Troubleshooting mechanical and electrical issues
Key Strengths
Commitment to workplace health and safety
Knowledge of safe isolation procedures
Experience using a CMMS
A Final Note: This is a role with this company, not with Hatch.

📌 Junior Maintenance Technician @ Fashion Ecommerce (New South Wales)
🏢 Hatch
📍 New South Wales