Job Description

Experience with Dynamics 365 Sales, Customer Service, or Field Service modules.

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Experience with Copilot Studio and AI Builder.

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Experience in enterprise-scale CRM implementations.

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Detailed Job Description

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Key Responsibilities

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Design, develop, and customize Microsoft Dynamics 365 CRM solutions.
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Develop and maintain plugins, custom workflows, custom actions, and business process flows.
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Create and customize forms, entities, views, dashboards, and security roles.
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Build integrations with external systems using REST APIs, Web APIs, Azure Services, and .NET technologies.
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Develop Power Automate flows and Power Apps solutions.
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Work with Azure Functions, Logic Apps, Service Bus, and API Management for integrations.
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Participate in requirements gathering, solution design, development, testing, and deployment.
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Troubleshoot and resolve application issues and performance bottlenecks.
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Collaborate with business analysts, solution architects, and stakeholders.
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Follow best practices for CRM development, security, and deployment.
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Required Technical Skills

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Microsoft Dynamics 365
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Customizations and Configurations




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Plugins, Custom Workflow Activities
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Business Rules and Business Process Flows
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Ribbon Workbench / Command Bar Customization
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CRM Security Model
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Development Skills
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HTML5, CSS3
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Dynamics 365 SDK
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Web API and OData
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Power Platform
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Power Apps
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Power Automate
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Dataverse
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Power Platform Administration
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Integration Technologies
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REST/SOAP APIs
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Logic Apps
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Service Bus
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SSIS (optional)
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Database
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SQL Server
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FetchXML
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Query Expressions
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DevOps
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Git Source Control
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Solution Deployment Management
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Preferred Qualifications

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Bachelor's Degree in Computer Science, Engineering, or related field.
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Microsoft Dynamics 365 certifications are preferred.
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Experience with Agile/Scrum methodologies.
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Knowledge of Azure cloud services.
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Preferred Certifications

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Microsoft Certified: Dynamics 365 Customer Service Functional Consultant
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Microsoft Certified: Power Platform Solution Architect Expert
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📌 Technology Lead Microsoft Technologies Dynamics Crm Victoria
🏢 Ampstek
📍 Victoria