Job Description
THE COMPANY
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Our client is an established Australian furniture and homewares retailer with a strong national presence and a reputation for delivering beautifully considered products and an elevated customer experience.
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With a growing showroom network across Australia, the business continues to expand its footprint while maintaining a strong focus on quality, service and commercial performance.
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This is an opportunity to become a part of the business at an exciting point of growth and take the lead on a brand new showroom in Tweed Heads. You'll have an opportunity to shape the culture, team and customer experience of a new location from the outset.
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THE ROLE
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As Showroom Manager, you will be responsible for the overall performance and presentation of the new Tweed Heads showroom, leading a team of approximately 4-5 people.
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This is a highly visible, hands-on leadership position for an experienced retail professional who understands the balance between commercial performance and exceptional customer service.
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You will set the tone for the showroom, leading from the front, developing your team and ensuring every customer interaction reflects the high standards of the business.
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Day-to-Day
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Lead and inspire a small, high-performing showroom team
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Take ownership of showroom sales performance, targets and commercial outcomes
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Coach and develop team members across sales, service and product knowledge
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Establish a strong culture of accountability, collaboration and high performance
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Maintain exceptional showroom presentation and visual standards
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Oversee daily operations, ensuring the showroom runs seamlessly and efficiently
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Manage stock, administration, cash handling and operational processes with a high level of accuracy
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Build strong customer relationships and confidently resolve any service-related matters
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Monitor individual and team performance, providing ongoing feedback and development
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Support recruitment and onboarding as the new team is established
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Work closely with the broader business to deliver commercial and operational objectives
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Play a key role in preparing the showroom for its launch and establishing its reputation within the local market
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EXPERIENCE REQUIRED
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Proven experience in a Store Manager, Showroom Manager or comparable leadership position
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A strong background in premium retail, furniture, interiors, luxury, lifestyle or consultative sales will be highly regarded
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Demonstrated ability to lead, coach and develop a small team
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Strong commercial awareness and a proven ability to deliver against sales targets
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A natural ability to build genuine customer relationships and deliver an elevated service experience
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Excellent communication and interpersonal skills
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Strong organisational capability and attention to detail
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Confident managing both people and day-to-day operational responsibilities
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A polished, professional and customer-focused approach
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A hands-on leadership style with the confidence to take ownership and make decisions
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Ambition to build something successful and establish a new showroom within the local market
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COMPANY PERKS
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Lead a brand recent showroom from the beginning
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Work with an established Australian retailer with a strong national presence
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Genuine ownership of the showroom's commercial performance and team culture
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Comprehensive onboarding and training, with the opportunity to train within an established showroom prior to launch
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Opportunity to recruit, shape and develop your own team
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Work closely with an experienced broader leadership and support network
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Be part of an exciting period of continued business growth
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SALARY
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$90,000 - $95,000 + Superannuation + Commissions

📌 Showroom Manager | Tweed Heads
🏢 Tshr
📍 Tweed Heads