About the role:

As a Contact Centre Officer, you'll play an important role in delivering exceptional customer service while supporting Deaf Connect's marketing, communications, fundraising and sales initiatives. Working within our Contact Centre team, you'll engage with customers over the phone, promote lottery ticket sales, build positive relationships and contribute to achieving team performance goals.

Main responsibilities of the role include:
Conducting phone-based sales, promotions, fundraising and customer engagement activities.
Delivering high-quality customer service to internal and external customers.
Maintaining accurate records, using contact centre systems and resolving customer enquiries in line with established processes.
Supporting continuous improvement and working collaboratively within the Contact Centre team.
Undertaking other duties as required by the Team Leader and Manager.

About you:

In your application, let us know if you have these key skills and experience:
Sales, fundraising or promotional activities.
Delivering excellent customer service.
Working accurately with systems and business processes.
Strong communication and interpersonal skills.
Computer literacy and keyboard skills.




Working effectively within a team-oriented team setting.

You should also let us know if you have these other outstanding skills:
Experience in a contact centre environment.
Experience in the community or not-for-profit sector.
Auslan skills or a willingness to learn.

About Us:

Deaf Connect is the largest, whole-of-life service provider and social impact organisation for Deaf, deafblind and hard of hearing Australians. We stand with the Deaf community to build capacity and influence social change while paying respect to history, culture and language.

Our organisational values of Heart, Courage, and Discovery stand with the Deaf community to build capacity and influence social change while paying respect to history, culture, and language.

We offer an attractive benefits program including:
Salary packaging, enabling you to make huge savings on tax and maximise your pay
Flexibility regarding working arrangements
Discount membership to gyms and facilities throughout Australia
Free annual flu vaccinations
Free comprehensive online learning portal
Free financial wellness support through our default super fund

📌 Contact Centre Officer Brisbane
🏢 Deaf Connect
📍 Brisbane