Showtime Consulting is a leading provider of Shielded Cloud and Digital Solutions across Australia and New Zealand. We specialise in delivering secure, enterprise-scale technology outcomes within highly regulated environments, supporting government and national security programs.
We partner with clients delivering mission-critical capabilities that require disciplined delivery, strong stakeholder engagement, and high-quality outcomes across cyber security, cloud, digital transformation, and enterprise service management environments.
The Role
We are seeking an experienced Senior ServiceNow Consultant to support the delivery, enhancement, and ongoing optimisation of enterprise ServiceNow platforms within Federal Government and Defence environments.
In this role, you will work across a broad range of ServiceNow capabilities including workflow automation, workforce management, customer and employee service delivery, operational planning, data management, reporting, integrations, and emerging AI capabilities. You will collaborate closely with business stakeholders, architects, platform teams, and project delivery teams to design and implement scalable ServiceNow solutions that deliver tangible business outcomes.
This is a hands-on technical role suited to an experienced ServiceNow professional who enjoys working across the full solution lifecycle, from requirements gathering and design through to development, deployment, support, and continuous improvement.
Key Responsibilities
Design, develop, configure, and maintain ServiceNow solutions across a range of modules including HRSD, CSM, ITSM, Service Portal, Employee Centre, and custom applications
Configure and customise workflows, Flow Designer solutions, business rules, UI policies, forms, catalogues,



and automated business processes
Design and build self-service solutions, portals, knowledge management capabilities, and digital service delivery experiences
Develop integrations with enterprise applications and external systems using REST, SOAP APIs, IntegrationHub, and data import/export mechanisms
Support workforce management, operational planning, asset and equipment management, reporting, and workflow automation initiatives
Design and configure automated reporting, dashboards, and performance metrics to support operational decision-making
Participate in requirements workshops and stakeholder engagement activities to understand business processes and define technical solutions
Perform unit testing, troubleshooting, defect resolution, and support SIT, UAT, release, and deployment activities
Support ServiceNow platform upgrades, patching, releases, and ongoing platform optimisation activities
Implement and support ServiceNow AI capabilities, including Now Assist and other generative AI features where applicable
Produce and maintain technical documentation, support procedures, and knowledge articles
Collaborate with developers, architects, project managers, platform administrators, and business stakeholders to deliver high-quality outcomes
What You'll Need
Hands-on ServiceNow development, administration, or consulting experience within enterprise environments




Solid experience configuring and developing solutions on the ServiceNow platform
Experience implementing one or more ServiceNow modules such as HRSD, CSM, ITSM, Service Portal, Employee Centre, Asset Management, or custom applications
Experience designing and supporting REST and SOAP integrations
Strong understanding of workflow automation, process digitisation, and service management best practices
Experience supporting platform enhancements, upgrades, releases, and operational support activities
Strong analytical and problem-solving skills with the ability to translate business requirements into technical solutions
Excellent communication and stakeholder engagement skills
Ability to work effectively within agile delivery environments
Experience within Federal Government, Defence, National Security, or other highly regulated environments
Experience supporting on-premise ServiceNow environments
Exposure to workforce management, operational planning, readiness management, or program management solutions
Experience with ServiceNow AI, Now Assist, Virtual Agent, Predictive Intelligence, or other AI-enabled platform capabilities
Experience building enterprise dashboards, reporting solutions, and performance analytics
Knowledge of ITIL and Service Management frameworks
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
Additional ServiceNow certifications highly regarded
Employment Type
Long-term contract and permanent employment options available.
Security Clearance Requirements
Applicants must be Australian citizens and hold a current
Baseline, NV1, or NV2 security clearance
.
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📌 Senior Servicenow Consultant (Canberra)
🏢 Showtime Consulting
📍 Canberra