Job Description
Why you will love Working Here
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At Suncare, we believe growing older should never mean giving up the life you love.
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Why you will love Working Here
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At Suncare, we believe growing older should never mean giving up the life you love.
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Every day, we support older Australians to remain independent, connected to their communities, and living safely in their own homes. As a community-focused not-for-profit organisation, we're committed to delivering care that empowers people to live life on their terms.
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We're seeking an experienced Quality & Performance Lead to champion quality, safety and continuous improvement across our Clinical Services team. This is a unique opportunity to influence clinical practice, strengthen governance, and drive meaningful outcomes for both our customers and the people who care for them.
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At Suncare, We Care For Our People As Much As We Care For Our Customers. When You Join Us, You'll Enjoy
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Flexible and hybrid working options
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Not-for-profit salary packaging up to $15,900 per year
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Leave loading to make your time off even more rewarding
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Clear career pathways and professional development opportunities
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Fitness Passport access to gyms and wellness facilities
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Employee Assistance Program (EAP) for confidential wellbeing support
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Employee referral reward program
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Branded workwear
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A supportive, values-driven team culture where your contribution is recognised
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What you'll be doing
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As the Quality & Performance Lead, you will partner with operational leaders, clinicians and multidisciplinary teams to drive excellence in service delivery, customer outcomes and organisational performance.
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Acting as a trusted clinical advisor and subject matter expert, you'll lead quality assurance and governance activities, support continuous improvement initiatives, and provide expert guidance on complex clinical and customer matters.
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While this role has no direct reports, it provides significant leadership through influence, collaboration, coaching and expertise.
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Key Responsibilities Include
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Leading clinical quality, risk and governance activities to ensure safe, compliant and high-quality service delivery
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Analysing incidents, complaints, customer outcomes and performance data to identify trends, mitigate risks and drive improvement.
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Partnering with operational leaders and multidisciplinary teams to strengthen clinical practice and customer outcomes.
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Providing expert clinical advice and support relating to complex customer needs, care planning, case reviews and service escalations.
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Building organisational capability through education, coaching, mentoring and continuous improvement initiatives.
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You'll thrive in this role if
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You're a passionate clinical professional who combines strong governance and quality expertise with a genuine commitment to improving the lives of older Australians.
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To Be Successful, You'll Bring
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A bachelor's degree in nursing, Health Sciences or a related discipline
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Current unrestricted AHPRA registration
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Minimum five years' experience in clinical leadership, clinical governance, quality management or risk management
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Demonstrated experience in clinical auditing, quality systems and continuous improvement methodologies
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Strong knowledge of the Aged Care Quality Standards and contemporary aged care regulatory requirements
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Experience leading investigations, incident management and root cause analysis
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Advanced analytical, reporting and data interpretation skills
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Experience working within multidisciplinary care environments
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Exceptional communication stakeholder engagement and influencing a capacities
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Robust organisational and prioritisation skills with the ability to work autonomously
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A proactive, resilient and solutions-focused approach
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A current National Police Check, or willingness to obtain one
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Belonging Starts Here
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We believe real care starts with real belonging. That means creating a workplace where everyone - no matter their background, culture, or story - feels seen, respected, and safe to be themselves.
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We welcome applications from First Nations people, the LGBTIQA+ community, people with disabilities, and those from culturally diverse backgrounds. Your story matters here.
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"We proudly work across the lands of the Gubbi Gubbi (Gub-bee Gub-bee), Turrbal, Yuggera, Darumbal, Butchulla (Batjala) & Taribelang Bunda peoples, and extend our respect to all Aboriginal and Torres Strait Islander peoples and communities. We are committed to creating a culturally safe, inclusive and welcoming workplace for all."

📌 Quality And Performance Lead (Queensland)
🏢 Suncare Community Services
📍 Queensland