Job Description
Client Success Manager | High-end E-commerce Digital Agency
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Sydney (Redfern) | Hybrid
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A rapid-growing Shopify Plus specialist agency working with some of Australia's most well-respected brands is looking for a Client Success Manager to own delivery across multiple client projects and retainers, ensuring they land on time, on budget, and to a high standard.
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You'll be the primary point of contact for clients, guiding e-commerce growth strategy alongside project delivery, and working closely with internal design and engineering teams.
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What you'll do:
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Own multiple concurrent client projects/retainers end to end
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Act as primary client contact, gathering requirements and setting expectations
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Identify and guide e-commerce growth levers: CRO, AOV, retention, revenue
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Establish and monitor timelines, milestones, and deadlines
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Collaborate with leadership on project budgets and financial tracking
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What they're looking for:
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3+ years in an agency environment, strong project delivery track record
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Experience with Shopify or e-commerce platforms
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Strong negotiation, influencing, and stakeholder management skills
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A background or strong interest in design/UX principles
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Excellent written and verbal communication, high attention to detail
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Hybrid working, genuine ownership of client relationships, and exposure to some of Australia's best DTC brands.
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