On-site work. Must be available Friday, Saturday, Sunday
Varied shifts between 9am to 9pm
About Lucas Collective
Formerly Lucas Restaurants, Lucas Collective is home to Australia's most beloved and acclaimed restaurants, including Chin Chin, Maison Bâtard, Kisumé, Hawker Hall, Baby Pizza, Yakimono, Society and Grill Americano. Australian in our approach and unbound by dining traditions, we create venues and experiences to be shared with others.
On-site work. Must be available Friday, Saturday, Sunday
Diverse shifts between 9am to 9pm
About the Opportunity
Ensure a seamless booking experience for all guests across our restaurants. You will answer inbound calls and emails for reservation bookings, respond to general enquiries, manage guest feedback, and troubleshoot guest problems.
Must be able to work across rotating Friday, Saturday, Sunday
Varied shifts between 9am to 8pm
Full time and casual roles available
The Ideal Candidate Must Have
Customer service experience within the Hospitality Industry is an advantage
Excellent written and verbal communication




Knowledge retention with the ability to learn and memorise information consistently
Attention to detail and ability to proactively clarify information
Able to multi-task and manage time effectively
Resilient and able to stay calm under pressure and consistently project a warm and friendly persona
Proficiency in Microsoft Office suite
Ability to quickly navigate through multiple screens using varied computer programs and systems
Availability to work a rotating roster, including weekends, public holidays, opening and closing shifts
Working with Lucas Collective
We exist to see our team succeed. Ongoing training, continuous development, and opportunities for growth are the elements we focus on providing each and every individual in our ever-growing team. Hospitality from the heart and respect for all defines our guiding values - we call it Lucas Collective.
Lucas Collective is a company that values its people. We offer competitive salaries, generous discounts in our venues, and development opportunities to support and grow your career.
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📌 Guest Services Agent (Melbourne)
🏢 Lucas Collective
📍 Melbourne