Job Description
Strategy & Operations Lead | Enterprise AI
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$*******k Base + ESOP
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Melbourne
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We've been engaged by one of Australia's most exciting AI native startups to find a Senior Enterprise Account Executive as they scale their GTM function.
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This is a genuinely exciting prospect to join a VC-backed AI company that is redefining how software companies onboard and activate their customers.
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Their AI agents can see, understand and guide users in real time - helping customers get to value faster, increase product adoption and deliver a more scalable onboarding experience.
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They're already working with some of the world's largest technology companies and have closed multiple significant enterprise deals.
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The opportunity
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This is a high-visibility, hands-on role working directly alongside their founders. You will own the entire customer activation lifecycle - stepping into newly signed enterprise pilots, driving cross-functional implementations (Product, Engineering, CS), proving value metrics, and setting up accounts for expansion.
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What You'll Do:
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Take signed enterprise deals from day zero to live agent deployment inside customer products. Define onboarding flows, scope knowledge bases, configure agents, and manage cross-functional launch timelines.
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Turn early hands-on wins into scalable systems - creating deployment checklists, ROI reporting frameworks, knowledge guidelines, and security/technical documentation.
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Track and report on core success metrics (user activation, feature adoption, time-to-value, cost-to-serve) to build compelling business cases for C-suite and VP-level stakeholders to expand.
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Partner with founders on critical operational initiatives as we scale from founder-led deployments to a repeatable, self-serve model.
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Work closer to real enterprise user workflows than anyone else. Translate real-world customer friction and agent performance gaps into product features.
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Interview, onboard, and lead future team members as this function grows.
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What We're Looking For
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4+ years of experience in a top-tier management consulting firm (e.g., MBB or equivalent driving complex programs of work) OR customer-facing technical or delivery role in B2B SaaS (Implementation, Technical Account Management, Solutions Consulting, Engagement Management)
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Demonstrated success running multi-stakeholder enterprise deployments end-to-end.
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Ability to comfortably reason about API/SDK integrations, hold your own with customer engineering teams, and understand LLM agent behavior and edge cases.
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Business Case Mastery: Ability to quantify technical deployments into business impact for executives.
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What's on offer
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Competitive base
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Meaningful early-stage equity
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Potential future international opportunities, including the US
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📌 Chief Of Staff (Victoria)
🏢 Talent Forge Group
📍 Victoria