Job Description
Join a growing MarTech consulting practice and help leading organisations deliver more personalised, data-driven customer experiences.
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We're looking for a Senior Consultant – Customer Engagement Platforms with hands‐on experience across Braze or a comparable customer engagement platform. You'll work directly with clients to design and deliver lifecycle journeys, campaigns and cross‐channel engagement experiences, combining strong MarTech capability with customer and marketing thinking.
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About the Role
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Working across a variety of client engagements, you'll translate lifecycle marketing and customer experience requirements into practical platform solutions.
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This is a hands‐on consulting role spanning journey orchestration, personalisation, segmentation, experimentation and campaign optimisation, while partnering closely with marketing, data, product and engineering teams.
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What You'll Do
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Design and configure customer journeys and campaigns within Braze or similar platforms
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Build cross‐channel lifecycle experiences across email, push, in‐app, SMS and web
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Develop audiences, segmentation, triggers, decision paths and personalised content
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Translate lifecycle and customer engagement strategies into scalable platform solutions
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Support customer data, event and attribute integrations to enable activation and personalisation
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Test and optimise journeys, campaigns and customer engagement use cases
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Use performance insights to identify opportunities for experimentation and optimisation
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Facilitate client workshops covering journeys, lifecycle strategy, personalisation and channel activation
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Work across marketing, CRM, product, analytics, data and engineering teams
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What You'll Bring
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4+ years' experience across CRM, lifecycle marketing, customer engagement, MarTech or marketing automation
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Hands‐on experience with Braze highly regarded, or another enterprise customer engagement platform
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Strong experience building and delivering multi‐channel customer journeys and campaigns
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Understanding of segmentation, personalisation, journey orchestration and experimentation
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Familiarity with customer events, attributes, APIs, SDKs, webhooks and integration concepts
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Strong stakeholder management and workshop facilitation skills
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Ability to work comfortably across both marketing and technical teams
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Consulting or client‐facing experience will be highly regarded
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This is open to candidates in Melbourne or Sydney.
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This is a excellent opportunity for someone who enjoys being hands‐on in the technology while still working closely with clients on customer engagement and lifecycle strategy.

📌 Senior Crm & Martech Consultant (Braze) (Victoria)
🏢 Halcyon Knights
📍 Victoria