Job Description
Are you passionate about hospitality and delivering unforgettable guest experiences? Look no further!
Mercure Sydney Bankstown
is seeking a energetic and enthusiastic
full-time
Guest Service Agent
to be the face of our hotel and create lasting impressions for our guests.
What will you be doing?
Deliver service excellence, from check in to check out and everywhere in between
Complete a wide variety of front office tasks, which will ensure that every day is different from selling the hotel's facilities to taking reservations and maintaining guest accounts
Provide passionate, knowledgeable and friendly service to external and internal guests at all times
Answer all telephone calls in a professional manner according to brand standard
Reconcile cashier floats at the completion of each shift.
Ensure guests who are not ALL - Accor Live Limitless members are briefed on features and benefits and signed up to the loyalty program
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📌 Guest Service Agent - Mercure Sydney Bankstown
🏢 MERCURE IT
📍 Sydney