Senior Technical Ba - Customer Operations Transformation (Sydney)

Senior Technical Ba - Customer Operations Transformation (Sydney)

14 Sep
|
Nsw Public Service Commission
|
Sydney

14 Sep

Nsw Public Service Commission

Sydney

Transport for NSW seeks a Senior Technical Business Analyst for the Customer Operations program. The role leads investigations, translates complex business needs into technical solutions, and coordinates with Customer Operations, Contact Centre, Service Delivery and vendor teams to manage transitions.
You will shape business readiness, produce artefacts like process maps, business rules and cases, and drive improvements across a large program in a hybrid office setting.
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📌 Senior Technical Ba - Customer Operations Transformation (Sydney)
🏢 Nsw Public Service Commission
📍 Sydney

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