Job Description
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Maximise recovery outcomes by proactively managing an allocated caseload of recovery claims.
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Initiate proactive outbound calls/contact to customers and third parties to investigate and progress recovery claims including negotiating favourable settlements.
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Identify and assess first-line risks, including vulnerabilities and potential financial hardship, within recovery claims.
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Provide exceptional service to customers and third parties, effectively managing inbound queries related to recovery claims.
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Accurately identify and determine the most appropriate resolution path for each recovery claim.
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Brief Description
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POSITION ACCOUNTABILITIES
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Maximise recovery outcomes by proactively managing an allocated caseload of recovery claims.
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Initiate proactive outbound calls/contact to customers and third parties to investigate and progress recovery claims including negotiating favourable settlements.
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Identify and assess first-line risks, including vulnerabilities and potential financial hardship, within recovery claims.
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Provide exceptional service to customers and third parties, effectively managing inbound queries related to recovery claims.
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Accurately identify and determine the most appropriate resolution path for each recovery claim.
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Requirements
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EXPERIENCE
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Secondary Hiring Leader - - Jamie Troy Derooy
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Customer service experience
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Debt recovery experience
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Well grounded negotiation skills
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Strong understanding of liability and Australian road rules.
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Motor claims insurance experience
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Good understanding of the legislative, regulatory and compliance obligations.
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Good understanding of the litigation process including quantum and state requirements.
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Skills
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Excellent verbal and written communication skills
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Persistence and resilience in challenging conversations
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Share a passion for achieving results in a Rapid paced target driven environment
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Willingness to learn and take feedback for continuous growth
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Thrives in a collaborative team environment
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Strong attention to detail
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Adaptable to changes in processes and environment
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Ability to prioritise tasks effectively and manage multiple responsibilities concurrently
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Summary
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PURPOSE OF THE ROLE
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The core purpose of this role is to drive the effective management of disputed recovery claims and associated files within the Motor Third Party Recoveries Department. This involves proactively overseeing a portfolio of complex claims, diligently ensuring strict adherence to all regulatory requirements. By consistently achieving cost-effective and high-quality claims handling, this position directly contributes to the financial health and operational efficiency of Auto & General. This critical function is accomplished through the cultivation of robust relationships with both internal teams and external service providers, thereby ensuring optimal outcomes for the organisation.

📌 Senior Claims Consultant (Queensland)
🏢 Auto & General Australia
📍 Queensland