Job Description
The Opportunity
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Based in our Perth office, you'll join our Apprentice Connect Provider, in a varied role where you'll play an important role supporting field staff, employers and Apprentices.
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With a strong focus on customer service, this role suits someone who enjoys helping people, solving problems, delivering a great customer experience, comfortable working to KPIs and takes pride in delivering accurate, compliant and genuinely helpful support. Experience in retail, hospitality, call centre or other customer-facing roles is highly valued.
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Key Responsibilities
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Deliver outstanding customer service over the phone and via email
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Assist with Training Contracts, incentive claims, support loan applications, and related documentation
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Perform various administrative tasks
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Address and follow up customer enquiries within service standards
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Maintain and update customer records accurately
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Support internal field staff with administrative and program-related tasks
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About You
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You bring enthusiasm, initiative and a genuine commitment to customer service. Comfortable managing competing priorities, you enjoy being the go-to support for both customers and colleagues. You will also have:
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Excellent written and verbal communication skills
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Strong attention to detail with accurate and efficient data entry skills
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Demonstrated ability to interpret and analyse information
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Proven experience in meeting set KPIs and customer service standards
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Strong initiative and ability to self-manage workloads
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Ability to build relationships with various internal and external stakeholders
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High level of computer literacy across various systems
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Find your ME at MEGT
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At MEGT, we are a proud Australian not-for-profit that's helped over one million people kickstart amazing careers since ****!
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Benefits
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We're proud to be certified Great Place to Work several years in a role and Outstanding Place to Work for Women **** – and we live it every day. We support work-life balance and offer great benefits to help you thrive:
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3 paid Christmas close-down days
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14 weeks paid parental leave after 6 months
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$500 My Benefits voucher referral bonus
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Buy or cash out extra annual leave + 17.5% leave loading
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Pro-rata long service leave after 7 years
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Salary packaging available (non-PBI)
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Professional development & study support
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Travel, retail, entertainment and health insurance discounts
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Employee Assistance Program (includes Nurse on Call)
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The MEGT Commitment
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At MEGT, people are at the heart of everything we do. Our values—United, Savvy, Trailblazers, and Thrive—guide our culture and the way we work.
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We are an Equal Opportunity Employer and Child Safe Organisation, committed to a safe, inclusive, and diverse workplace. We welcome applicants of all backgrounds, including women, First Nations People, veterans, individuals with disability, and people from minority groups. Learn more about our commitment here.

📌 Customer Service Officer - Field (Perth)
🏢 MEGT (Australia
📍 Perth