Job Description
Are you a commercially minded and customer-focused Solutions Consultant who enjoys bridging the gap between business challenges and technology solutions? We're partnering with a well-established Australian software business that is transforming the way organisations automate document-driven processes and streamline operations.
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This is a highly visible role where you'll work closely with Sales, Product, Engineering and Professional Services teams to help customers design, implement and realise value from innovative software solutions.
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The Opportunity As a Solutions Consultant, you'll act as a trusted advisor throughout the customer journey, from discovery and solution design through to implementation readiness and go-live support.
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You'll engage directly with customers to understand their business processes, identify opportunities for improvement, and design scalable solutions that align with their technical and operational requirements.
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This role combines customer consulting, pre-sales engagement, business analysis and solution architecture, making it ideal for someone who enjoys solving complex problems while building strong customer relationships.
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What You'll Be Doing
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Leading customer discovery sessions, workshops and requirements-gathering activities.
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Understanding customer business processes and translating requirements into practical solution designs.
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Partnering with Sales teams on pre-sales engagements, demonstrations and solution presentations.
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Developing process maps, business requirements, user stories and solution documentation.
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Assessing customer environments and integration requirements.
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Working with technical teams to define implementation approaches and solution architecture.
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Supporting discussions around APIs, integrations, authentication methods and system dependencies.
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Managing stakeholder expectations throughout the onboarding and implementation process.
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Acting as the voice of the customer, collaborating with Product teams to influence future enhancements.
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Supporting customers during implementation, go-live and hypercare activities.
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Delivering a seamless customer experience through collaboration with Product, Support and Professional Services teams.
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What We're Looking For
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5+ years' experience in Solutions Consulting, Presales, Customer Success, Technical Enablement or a similar customer-facing technology role.
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Experience working within SaaS, software implementation or enterprise technology environments.
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Strong business analysis and requirements gathering capabilities.
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Proven ability to facilitate workshops and engage with stakeholders at all levels.
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Experience designing solutions that involve integrations, APIs and connected systems.
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Understanding of software implementation methodologies and customer onboarding best practices.
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Excellent communication skills with the ability to translate technical concepts into business outcomes.
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Previous exposure to Accounts Payable Automation, ERP platforms, Document Management or Workflow Automation solutions will be highly regarded.
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Why Join?
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You'll be joining a collaborative and growing technology business that genuinely values its people and customers. The organisation has built a strong reputation for delivering innovative solutions that help businesses improve efficiency, visibility and operational performance.
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Along with the prospect to work on meaningful projects and make a real impact, you'll enjoy:
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Hybrid working arrangements (2 days in office)
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Modern Chippendale office location
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Free team lunch every Wednesday
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Supportive and collaborative culture
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Exposure to innovative SaaS and automation technologies
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Opportunities for professional development and career growth
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The chance to work alongside passionate, high-performing technology professionals
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If you're looking for a role where you can combine customer engagement, technical consulting and solution design while helping organisations solve real business challenges, we'd love to hear from you.
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We are an inclusive employer committed to fostering a diverse and accessible workplace. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, LGBTQIA+ individuals, people of all ages, and those from culturally and linguistically diverse backgrounds.

📌 Solutions Consultant (New South Wales)
🏢 Emanate Technology
📍 New South Wales