Head Of Customer Operations & Claims (New South Wales)

Head Of Customer Operations & Claims (New South Wales)

14 Sep
|
Hatch
|
New South Wales

14 Sep

Hatch

New South Wales

Fetch is seeking a Customer Operations Lead to head the claims and treatment support team.
You will establish operating rhythms, coach the team, and design end-to-end journeys across humans, AI, and vets.
The role partners with Product and Engineering to drive improvements with strong judgment and fairness.
The position is Sydney-based with hybrid options, offering competitive Series A salary plus meaningful equity, and a supportive culture with robust emphasis on customer outcomes.
#J-*****-Ljbffr

📌 Head Of Customer Operations & Claims (New South Wales)
🏢 Hatch
📍 New South Wales

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