KPay Group (KPay) is a leading fintech company empowering businesses of all sizes with simple, smart, seamless, and secure technology solutions.
Serving95,000+ merchantsacross Hong Kong, Singapore, Japan, and Australia, we help businesses grow through an integrated platform for payments, financial management, and digital transformation.
Backed byUSD 55 million in Series A funding—thelargest global payments-sector Series A in ****—KPay has been recognised asForbes Asia's 100 to Watch *****)andPayFac of the Year *****).
About the Role
We are looking for aTechnical Support Associate – Deploymentteam member to join our Australia Operations team in Sydney.
While this role sits within Technical Support, it is primarily anoffice-based operational positionfocused on preparing and deploying EFTPOS terminals, managing hardware inventory, coordinating deliveries, maintaining deployment records, and supporting day-to-day merchant operations.
You will also assist with basic terminal and connectivity troubleshooting, with occasional onsite merchant support when operationally required.
This role is ideal for someone who enjoys working withtechnology and hardwarewhile also being highly organised, detail-oriented, and comfortable managing operational processes in a rapid-paced environment.
What You'll Do
Prepare, configure, test, and quality-checkEFTPOS terminalsbefore merchant deployment
Process terminaldeployment, replacement, and collection requests
Coordinate courier shipments and monitor terminal delivery and collection status
Maintain accurate records forterminals, SIM cards, inventory, and deploymentsacross internal systems




Manage hardware inventory, stock movements, and basic warehouse coordination
Troubleshoot basicterminal, connectivity, hardware, and configuration issues
Support POS and integration preparation and **escalate** more complex technical issues where required
Assist merchants with basic technical enquiries and deployment-related issues
Coordinate closely withSales, Operations, and other internal teams
Provide occasionalonsite merchant supportwhen operationally required
What We're Looking For
0–2 years of experiencein technical support, IT operations, POS/EFTPOS, hardware deployment, logistics, or device management
Comfortable working withpayment terminals, POS systems, hardware, software, and basic network troubleshooting
Strongattention to detail and organisational skills, with the ability to manage multiple deployment requests accurately
Confident working in afast-paced, operational environmentinvolving repetitive and hands-on tasks
Strongcommunication and problem-solving skillswhen supporting merchants and internal teams
Proactive, reliable, and able to takeownership of tasks from start to completion
Why Join KPay?
Gain hands-on experience acrossfintech, payments, hardware, and technical operations
Develop practical knowledge ofEFTPOS terminals, POS systems, and payment technology
Work closely with Sales, Customer Service, Operations, and Technology teams
Join ahigh-growth fintechexpanding across Australia
Build valuable technical, operational, and problem-solving skills
Enjoy opportunities forcareer development within Technical Support and Operations
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📌 Technical Support Associate – Deployment (New South Wales)
🏢 KPay Group
📍 New South Wales