Job Description
About The Role
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The Senior Support Worker is the operational lead role within our support teams — combining direct participant support with mentoring newer staff, handling complex care situations, and providing a calm, experienced point of contact in the homes and programs we run.
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About The Role
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The Senior Support Worker is the operational lead role within our support teams — combining direct participant support with mentoring newer staff, handling complex care situations, and providing a calm, experienced point of contact in the homes and programs we run.
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You're not a manager, but you're someone people look to. You'll still spend significant time directly supporting participants — that remains a core part of the role — while also helping shape culture, quality, and consistency across the team. The mix between direct support and supporting others varies depending on what arises day to day.
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This role suits someone who has solid disability support experience and wants more responsibility without stepping fully into management.
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What You'll Be Doing
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Providing direct support to participants — a substantial portion of the role
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Mentoring newer Support Workers — answering questions, modelling good practice, providing on-shift guidance
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On-the-job coaching during shifts
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Onboarding shadow shifts for current hires
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Training delivery (formal sessions where required)
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Handling complex care situations as they arise
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Acting as a senior point of contact in homes and on programs when the Service Coordinator isn't on shift
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Supporting onboarding and induction for new staff
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Reviewing and contributing to support plans and shift handover quality
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Identifying training needs and flagging issues to leadership
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Maintaining the same documentation, compliance, and safety standards as Support Workers
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Continuing your own professional development
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What Makes You "Senior"
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We're Looking For Someone Who
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Has 2–3+ years' direct experience as a Support Worker (or equivalent disability support role)
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Has worked with varied participants and complex needs
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Has an understanding of what it takes to run a facility (day program or SIL home)
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Brings strong communication, empathy, and problem-solving skills
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Is comfortable taking initiative and supporting others
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Reporting & Progression
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Reports to: Service Coordinator (the internal operations role above the Senior Support Worker)
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Career pathway: Service Coordinator is the next step up
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What You'll Need (Mandatory at Hire)
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NDIS Worker Screening Check
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First Aid certification
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CPR certification
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NDIS Worker Induction Modules (completed)
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Working With Children Check (WWCC)
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Driver's licence (current)
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Personal vehicle
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Full comprehensive car insurance
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Right to work in Australia
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Nice to Have
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Certificate IV in Disability Support or related field
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Previous experience mentoring, training, or supervising staff
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Experience with behaviour support, complex care, or specialist participants
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Knowledge of NDIS Practice Standards and Quality & Safeguards Commission requirements
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Experience handling incidents and writing detailed reports
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What We Offer
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Pay in accordance with the SCHADS Award at the appropriate Senior Support Worker level
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A senior operational role without full management responsibility
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Comprehensive paid induction and ongoing training
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Targeted training in mentoring, leadership, and complex care
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Career progression into Service Coordinator
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Ongoing professional development budget
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Flexible scheduling (where roles allow)
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Team events and social connection
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6-month probation period; 2 weeks' notice once confirmed
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📌 Senior Support Worker (Wollongong)
🏢 Superior Care Solutions
📍 Wollongong