Job Description
At Centorrino Technologies (CT), we're more than just tech—we're a community that goes beyond expectations. We've been recognised as a Great Place to Work in **** and Top 5 Inspiring Workplaces for ****, with an outstanding eNPS score of 68. And we're not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Service Desk Analyst to join our Service Continuity Team in Australia.
n
Hours
n
10:30-7 AEDT.
n
Requirements
n
NV1 Security Clearance is required for this role.
n
What You'll Do
n
n
Answer inbound calls and deliver prompt, friendly, and professional support
n
Troubleshoot issues independently or collaborate with internal teams to drive resolutions
n
Keep customers informed with clear, confident, and timely updates
n
Log, prioritise, and manage tickets in ConnectWise, taking full ownership through to resolution
n
Work closely within a supportive, tight-knit team that values collaboration, accountability, and doing things right the first time
n
n
What You'll Bring
n
n
A mature, "own it" mindset with strong follow-through
n
A team-first approach and a high level of accountability
n
Explicit communication skills and a practical, solutions-focused mindset
n




A genuine passion for customer service and helping people
n
A willingness to learn, grow, and build your skills — we'll support you every step of the way
n
Basic IT skills are preferred, with ITIL knowledge or IT certifications considered a bonus, not a requirement
n
NV1 Security Clearance
n
n
Benefits
n
Why You'll Love Working Here:
n
Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:
n
n
Hybrid working (for majority of our roles) with team anchor days to support collaboration.
n
Extensive training and development opportunities that enable continual growth as part of your career planning.
n
Extensive discounts and benefits to maximise your money.
n
A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
n
Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.
n
n
CT celebrates diversity and enables every voice to be heard as we drive to create the world we want.
n
Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.

📌 Service Desk Analyst - Nv1 (New South Wales)
🏢 Centorrino Technologies
📍 New South Wales