Job Description
The Inside Sales Rep is the go-to contact for Norco Australia's dealers, and Outside Sales Reps, delivering best-in-industry service and standout after-sales support. This is a chance to help shape Norco's next chapter as we go direct in Australia, bringing the energy, ambition, and rider-first passion behind one of the world's top mountain bike brands to an exciting new market.
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Key responsibilities
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Provide customer service and support to dealers, addressing needs and requests in a professional and positive manner.
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Communicate with Outside Reps on a daily cadence, provide territory updates, and work collaboratively to ensure that all dealer needs are met.
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Proactively review open order and exception reports.
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Ensure smooth shipping and effective delivery of Norco products and services.
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Work with Outside Reps to drive business in your territory.
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Communicate with the Sales Reps to ensure orders are submitted and shipped on time to meet all order entry deadlines and shipping windows as outlined.
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Enter and process return authorization requests for dealers and sales reps.
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Provide special events and technical support where needed.
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About you
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2 years of relevant experience within the bike industry.
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Post-secondary education.
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Strong organizational and problem-solving skills, flexibility.
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Ability to work independently and with a team.
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Familiarity with Norco products or with the cycling industry is a plus.
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Robust computer skills with spreadsheets, word processing, and MS Office Suite.
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Ability to maintain excellent attendance and punctuality.
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