Job Description
RETAIL OPERATIONS & SALES MANAGER - SYDNEY!
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A premium retail brand is looking for a commercially minded, hands-on operator to support growth and performance across retail operations, B2B sales and eCommerce.
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Retail Operations
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Manage day-to-day operations across the retail network, ensuring consistent brand standards, service excellence, operational efficiency, visual merchandising and stock availability
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Work closely with store teams to achieve sales targets by monitoring performance, analysing KPIs and implementing action plans
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Prepare regular sales reports, operational updates and performance analysis for management
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Support new store openings, refurbishments and other retail development projects
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Coordinate the rollout of new operational procedures, systems, initiatives and seasonal campaigns across all stores
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Work closely with Store Managers to monitor performance, customer service standards, mystery shopping results and Google Reviews
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Collaborate with Visual Merchandising to ensure stores meet brand presentation standards
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Identify operational improvement opportunities and recommend solutions to enhance efficiency, profitability and customer experience
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Cross-functional Collaboration
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Act as the key liaison between Retail Operations and internal support functions, including Marketing, HR, Supply Chain, Training and Finance
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Approve local marketing initiatives and review sales performance and return on investment
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Coordinate with Product Marketing and Supply Chain on seasonal product launches,



novelties and promotional activities
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Work with Demand Planning and Supply Chain to forecast stock requirements and maintain optimal inventory levels
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Partner with the Training team to support retail capability development and operational excellence
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Customer Experience & CRM
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Support the delivery of exceptional customer service by driving service standards and satisfaction initiatives
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Promote effective execution of loyalty and CRM programs, encouraging customer enrolment and engagement
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Work with store teams and Marketing to analyse customer data and contribute to CRM campaigns that improve acquisition, retention and lifetime value
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Identify, develop and secure new B2B opportunities across corporate gifting, hospitality, events and strategic partnerships
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Represent the brand with a strong understanding of its heritage, craftsmanship and premium positioning
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Develop tailored proposals and quotations, working with internal teams to deliver outstanding customer solutions
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Manage the end-to-end B2B sales process, including lead generation, prospecting, negotiations, order management and account servicing
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eCommerce Support
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Support ongoing growth of the eCommerce business by coordinating online product presentation, promotional activities, inventory availability, fulfilment alignment and customer experience improvements
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Monitor online performance and provide insights and recommendations to optimise digital sales
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Business Planning & Reporting
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Assist with sales budget planning, forecasting and periodic business reviews
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Analyse market trends, competitor activity and commercial opportunities to support growth across Retail, B2B and eCommerce channels
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What you'll bring
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Minimum 5+ years' experience in retail operations, retail management, business development, corporate sales or a similar commercial role
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Experience within premium retail, luxury retail, food & beverage, FMCG or consumer brands highly regarded
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Demonstrated experience analysing sales performance and KPIs, and implementing initiatives to improve results
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Experience supporting multi-site retail operations and working with cross-functional teams
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Proven experience in B2B sales, corporate partnerships or key account management is essential
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Exposure to eCommerce, digital sales or omnichannel retail is desirable
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Solid commercial acumen, analytical skills and advanced Excel proficiency
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Strong project management, organisational, negotiation and stakeholder management skills
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Willingness to travel as required to support stores, projects and business initiatives
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📌 Retail Operations & Sales Manager (New South Wales)
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📍 New South Wales