Why join us?
As a dedicated Claims Account Manager, you will own and manage a portfolio of Freight Forwarders Liability claims on behalf of insurer clients, ensuring accurate and timely claims handling, maintaining comprehensive claims records and documentation, and processing financial transactions in accordance with delegated authority and claims management system requirements.
Responsibilities
Manage a portfolio of Freight Forwarders Liability claims from notification through to resolution, ensuring compliance with delegated authority guidelines and service standards
Conduct coverage assessments, liability investigations, reserve management, and claims strategy development to achieve effective and commercially sound claim outcomes
Exercise delegated authority for claims decisions, settlements, payments, and litigation management within approved limits
Liaise with clients, brokers, insureds, and other stakeholders to ensure timely communication, effective claim resolution, and solid stakeholder relationships
Monitor claims performance and financial exposure, including reserve management, settlement negotiations, recoveries, subrogation opportunities, reporting, and portfolio analysis
Maintain accurate claims records and ensure compliance with regulatory, governance, and internal requirements while supporting legacy claim remediation, continuous improvement initiatives, and team development
What will help you succeed in this role?
Bachelor's degree in law
Accuracy, attention to detail and quality




Time management and demonstrated ability to prioritise and multi-task
Effective negotiation and advocacy ability
Strong verbal and written communication including sound telephone manner
Computer skills - usage of internal systems
Drafting documents, letter writing and typing ability
Solid analytical and dispute resolution ability
Relationship building
Presentation skills
Broad understanding of the insurance industry including the role of brokers and industry stakeholders as well as the Lloyd's marketplace
Understanding of the Insurance Contracts Act, the Insurance Code of Practice and Privacy Code
Interpretation of insurance policies, clauses and exclusions
Ability to assess quantum and reserve effectively
Ability to identify conflicts of interest
What we offer
Competitive remuneration
Career progression opportunities
Flexible hybrid working with minimum of 1 - 2 days in the office each week
Up to 26 weeks of paid parental leave
2 volunteer days off a year
Birthday leave
About Us
DWF is a leading global provider of integrated legal and business services. Our approach delivers efficiency, price certainty and transparency for our clients across the world without compromising on quality or service. Our purpose is to deliver positive outcomes with our colleagues, clients and communities and we foster a culture that places our colleagues at the centre of all that we do. DWF operates with 35+ offices globally with our main office based in the UK. Our offices in Australia are based in Brisbane, Sydney, and Melbourne.
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📌 Account Manager - Insurance Liability (Melbourne)
🏢 Dwf
📍 Melbourne