Are you ready to join Australia's newest service provider that puts both participants and staff first?
Be part of the Incluso Service journey, where we are aiming to become Australia's leading service provider in accommodation, respite, and support services.
At Inside Services we are focused on
"Building the World that we Want"
and as such, ensuring that people with a disability are well cared for and can access high quality community engagement services. Our mission is to help people with a disability and their families to be more independent and have greater choice and control over their quality of life.
The purpose of this role is to ensure the delivery of high-quality, person-centred support to NDIS participants and ensure that the services being rendered by Inside Services team members meets our quality and care standards. This role involves leading a team of Disability Support Workers, coordinating the service delivery, rostering your team, maintaining required compliance and fostering a positive and inclusive workplace that promotes participant independence and community participation for the participant/s that reside in the assigned SIL home.
Requirements
What You'll Do
Oversee the rostering and delivery of support services across the assigned SIL home
Ensure all participant supports are person-centred, goal-oriented and aligned with their NDIS plans and individual needs
Manage forward rostering and respond to unexpected changes in staffing and shifts to ensure no support is missed
Monitor participant progress, wellbeing and changing support requirements
Regularly review case notes to ensure accurate record keeping, quality and compliance
Maintain high standards of health, safety, care and cleanliness within the home
Attend case meetings and provide regular updates to guardians, support coordinators, families and external stakeholders
Recruit, train,



supervise and support a multidisciplinary team of support workers
Manage team performance, staffing levels, rosters and professional development requirements
Foster a positive, inclusive, collaborative and learning-focused team culture
Support communication between participants, families, staff and external stakeholders
Build and maintain positive relationships with participants and their support networks
Ensure all services comply with NDIS guidelines, organisational policies and quality and safeguarding requirements
Monitor risk management, incident reporting, feedback and complaints, workforce capability and other compliance requirements
Conduct regular checks of the SIL home to maintain high standards of care, health, safety and presentation
Monitor medication administration records and ensure compliance with relevant policies
Record and monitor restrictive practices, including interim arrangements
Maintain accurate participant health profiles, hospital records and chronic condition documentation
Ensure participant documentation is complete and up to date in Visual Care
Prepare reports on team performance, service delivery and participant outcomes
Support audits, inspections and NDIS Quality and Safeguards Commission assessments as required
Provide occasional support with urgent enquiries outside normal business hours
What You'll Bring
Certificate IV in Disability, Community Services or a related field
Strong understanding of disability support services, NDIS plans and person-centred care




Experience coordinating support services and staff rostering
Previous experience leading, supervising or supporting a team
Strong understanding of NDIS compliance, quality and safeguarding requirements
Experience using NDS or healthcare-specific CRM or case management systems
Excellent communication and interpersonal skills
Strong ability to build positive relationships with participants, families, staff and external stakeholders
Excellent organisational skills, with strong attention to detail and accurate record-keeping capability
Ability to manage competing priorities and respond confidently to changing circumstances
Strong problem-solving skills and a proactive, solutions-focused approach
Excellent communication and presentation skills, with the ability to explain complex information clearly
A friendly, positive and can-do attitude
Genuine commitment to person-centred support and positive participant outcomes
Ability to work collaboratively as part of a fast-paced team environment
Diploma or higher qualification in a relevant discipline is desirable
Benefits
What we offer:
We offer an Employee Assistance Program for support and because time out is so important
We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work
We offer flexible work arrangements, and hybrid working models.
When you join Inside Services, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, Indigenous people and people from culturally diverse backgrounds.
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📌 Accommodation Manager (Melbourne)
🏢 Incluso Services
📍 Melbourne