Job Description
Location: Belrose, NSW
Working: Hybrid – 3 days in office
Salary: Circa $90K + super
Join a global healthcare organisation in a newly created Customer Service & Logistics Coordinator role offering broad exposure across 3PL operations, inventory, logistics, customer service and continuous improvement.
Working closely with the Head of Supply Chain, the warehouse and external logistics partners, you'll play a hands‐on role in keeping products, orders and information moving effectively through the supply chain.
This is an excellent opportunity for an energetic and ambitious logistics or customer service professional who enjoys solving problems, working across multiple priorities and taking ownership.
If you're systems savvy, comfortable investigating inventory and delivery issues and looking to broaden your supply chain experience, this could be a great next step.
Benefits
Hybrid working | 3 days in the office
Salary circa $90K + super
Newly created role with broad scope and variety
Exposure across 3PL, inventory, logistics and customer service
Work closely with an experienced Head of Supply Chain
Opportunity to contribute to continuous improvement and operational change
About the Company
Our client is a global healthcare organisation with a strong reputation for delivering high-quality healthcare products across Australia and internationally.
Their Australian team is close-knit and collaborative, with a strong focus on teamwork, innovation and continuous improvement.
About the Opportunity
This newly created role has been designed to strengthen the Supply Chain and Customer Service functions following operational changes within the business.
Working closely with the Head of Supply Chain,



you'll manage day‐to‐day interactions with the 3PL and warehouse, coordinate inventory and logistics activities, and investigate order, stock and delivery issues through to resolution.
You'll also provide customer service support, so strong communication and the ability to manage challenging conversations professionally are important.
This isn't a narrow role.
You'll work across logistics, inventory, customer service, systems and continuous improvement, making it ideal for someone who enjoys variety, takes ownership and is comfortable wearing multiple hats.
Duties
Manage day‐to‐day interactions with the 3PL and warehouse
Coordinate logistics, inventory, order and delivery enquiries
Investigate stock, order and delivery discrepancies through to resolution
Process and manage customer orders using SAP and EDI
Work closely with Supply Chain, Customer Service, Warehousing and Logistics teams
Support reporting, continuous improvement and operational change initiatives
Skills & Experience
Experience within pharmaceuticals, medical devices or FMCG
Previous experience working with a 3PL and/or warehouse operation
Good understanding of inventory management, logistics and stock flow
Hands‐on SAP experience and robust systems capability
Strong problem‐solving, communication and stakeholder management skills
A proactive and adaptable approach; experience in analytics or continuous improvement will be highly regarded
Culture
Join a collaborative and supportive team where people are encouraged to take ownership, contribute ideas and work together to solve problems.
This role will suit someone who brings energy and initiative, enjoys variety and is motivated to learn, develop and broaden their experience.

📌 Logistics And Customer Service Coordinator (New South Wales)
🏢 Healthcare Professionals Group
📍 New South Wales