Job Description
The Positive Guys in Australia is seeking a Customer Solutions Leader to direct the Customer Solutions Coordinators and ensure a positive channel experience and effective issue resolution across multiple touchpoints.
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You will coach the team, monitor KPIs and SLAs, improve self-serve experiences, and ensure data security while aligning with compliance. The role offers hybrid work within JB Hi-Fi Group and a supportive culture.
📌 Customer Solutions Team Lead - Elevate Experience & Compliance (Victoria)
🏢 The Good Guys
📍 Victoria
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