Discovery
(including Cloud Discovery) -
Must have
Service Mapping
(Tag-based Service Mapping) -
Must Have
Event Management
CMDB
implementation, governance, and maintenance
Strong stakeholder management and communication skills
Hands-on experience in implementing and supporting ServiceNow ITOM solutions
Positive to Have
Vulnerability Response (VR)
ServiceNow Security Operations experience
Certifications
ServiceNow Certified System Administrator (CSA)
- Mandatory
Certified Implementation Specialist (CIS)
- Preferred
Candidate Profile
The ideal candidate should have:
Strong hands-on experience in ServiceNow ITOM implementation and support
Expertise in CMDB health, governance, and CSDM adoption
Experience with Discovery, Service Mapping, and Event Management
Ability to engage effectively with both business and technical stakeholders
Proven track record of delivering high-quality outcomes in enterprise ServiceNow environments
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📌 Servicenow Itom Sme (Melbourne)
🏢 XPT Software
📍 Melbourne