Senior Customer Support Lead Baby Brand Global Melbourne

Senior Customer Support Lead Baby Brand Global Melbourne

15 Sep
|
ergoPouch
|
Melbourne

15 Sep

ergoPouch

Melbourne

ergoPouch, based in Melbourne's south-eastern suburbs, is a growing Australian brand delivering premium baby products to families worldwide. The Senior Customer Support Specialist role combines hands-on customer care with operational excellence to ensure a warm, consistent experience across channels.

You will coach the B2C support team, resolve complex inquiries, and help refine systems, knowledge bases and workflows.
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📌 Senior Customer Support Lead Baby Brand Global Melbourne
🏢 ergoPouch
📍 Melbourne

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