Elegance is an attitude.Since ****, Longines has embodied the elegance of Swiss watchmaking.
Established in Saint-Imier, Switzerland, we have built a legacy founded on tradition, innovation and sophistication.
Renowned worldwide, we seamlessly blend heritage with contemporary sophistication, and we are represented globally through our ambassadors including Jennifer Lawrence, Henry Cavill and Kate Winslet.
About Longines
Elegance is an attitude.
Since ****, Longines has embodied the elegance of Swiss watchmaking.
Established in Saint-Imier, Switzerland, we have built a legacy founded on tradition, innovation and sophistication.
Renowned worldwide, we seamlessly blend heritage with contemporary sophistication, and we are represented globally through our ambassadors including Jennifer Lawrence, Henry Cavill and Kate Winslet.
Driven by excellence
As a Customer Service Advisor, you will be a key point of contact for our clients throughout their after-sales journey, ensuring every interaction reflects the exceptional standards synonymous with the Longines name.
From managing service estimates and repair updates to providing first-level technical assistance and ensuring the highest standards of quality upon completion, you will play an important role in delivering a seamless and personalised after-sales experience.
Experience within the watch industry is not essential, as comprehensive training will be provided.
A genuine passion for watches, an appreciation for craftsmanship and a commitment to exceptional customer service will be highly regarded.
Deliver exceptional, personalised after-sales service




Build strong client relationships through proactive communication
Manage estimates, repairs, service updates and follow-up
Assess service needs and recommend appropriate solutions
Provide first-level technical assistance and develop product knowledge
Conduct timepiece diagnostics and identify required repairs
Complete quality control checks on serviced timepieces
Proactively update clients on repair progress and delays
Resolve client queries and provide effective solutions
Complete service administration and maintain accurate records
Support stock takes and inventory management
Assist the boutique sales team when required
Participate in ongoing product, brand and technical training
About You
You are a highly organised, detail-oriented and service-driven skilled who takes pride in delivering exceptional client experiences.
You have a genuine interest in watches and craftsmanship, with a passion for developing your product and technical knowledge.
Previous experience in customer service, retail or a client-focused environment
Excellent communication, organisational and interpersonal skills, with strong attention to detail
Proactive approach to client follow-up, problem solving and solutions
Confident with basic computer systems and eager to learn
Genuine passion for watches, craftsmanship and the Longines brand
Positive, collaborative attitude with full-time availability, including weekends and late-night trading
Job Location
Shop ****, Westfield Sydney 91 Market St, **** Sydney, Australia (New South Wales)
Company Address
The Swatch Group (Australia) PTY.
LTD. 40 River Boulevard Level 3 Richmond, Victoria **** Australia
#J-*****-Ljbffr

📌 Customer Service Advisor | Longines Market Street (New South Wales)
🏢 Longines Watch Co. Francillon
📍 New South Wales