Job Description

Public Sector People are partnering with a local government organisation to recruit for an Customer Support Officer.

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Contract: 3 months | Immediate Start

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Hourly Pay Rate: $40 - $45 p/h + Super

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Responsibilities

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Handling high volumes of inbound calls from residents and the general public.
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Responding to enquiries regarding council services, rates, waste collection, parking and community facilities.
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Logging and updating customer requests, complaints and service enquiries in council systems.
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Providing accurate information and resolving customer enquiries in a qualified and timely manner.
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Escalating complex enquiries or issues to the relevant council departments for further assistance.
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Essential

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2+ years experience in an customer service support role within local government or working in a politically sensitive environment
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Previous experience with TechOne, Content Manager/TRIM, Authority or Pathway highly regarded
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Public Sector People is an equal prospect employer. We embrace diversity and inclusion and are committed to creating a work setting that is supportive and empowering for all.

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We encourage qualified candidates of all backgrounds to apply.

📌 Customer Service Officer New South Wales (Australia)
🏢 Public Sector People
📍 Australia