Job Description
Optus is an Australian telecommunications company delivering more than 11 million services across mobile, broadband and digital solutions.
The Collections & Recoveries QA Manager will build, deliver and continuously manage the QA framework to ensure compliant, high-quality collections programs across internal teams and BPO partners.
The role focuses on risk management, regulatory adherence, and robust monitoring of processes, with dashboards and senior leadership reporting.
📌 Collections & Recoveries Qa Lead - Regulatory & Quality (Victoria)
🏢 Optus
📍 Victoria
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