Family Care Customer Service Member
Full-Time | Family Care Team
About Montessori Academy
Established in ****, Montessori Academy is Australia's leading and largest provider of Montessori early childhood education for children under six.
Our vision is to provide children with an early learning experience that prepares them not only for school, but for life.
With a growing network of early learning centres, we are committed to providing high-quality education while creating opportunities for our people to grow and develop their careers.
About The Role
We are seeking a professional, empathetic and organised Customer Service professional to join our Family Care Team on a full-time basis.
You will be a key point of contact for prospective, new and existing families, managing inbound enquiries and providing a warm, professional and seamless customer experience across our network of early learning centres.
Key Responsibilities
Manage inbound calls and family enquiries professionally and efficiently
Support families with enrolments, availability, fees, CCS and general centre information
Build rapport and provide empathetic, solution-focused support
Take ownership of enquiries and guide families through the appropriate next steps




Accurately record information and update CRM/Kidsoft systems
Manage complaints, sensitive matters and escalations appropriately
Maintain privacy, confidentiality and child safety standards
Work collaboratively with centres and the Family Care Team
About You
Minimum 2 years' experience in customer service, contact centre, administration or a similar role
Excellent verbal communication and active listening skills
Confident handling inbound calls in a fast-paced workplace
Strong attention to detail and data accuracy
Professional, empathetic and customer-focused
Able to manage competing priorities and remain calm under pressure
Experience in early childhood, education or a regulated industry is highly regarded
Available to work full-time
Why Join Montessori Academy?
Join a growing and respected early learning organisation
Make a meaningful difference to children and families
Collaborative and supportive team environment
Ongoing training and professional development
Opportunities for career growth and development
Be part of an organisation with more than 25 years of Montessori education experience
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📌 Customer Service Representative (New South Wales)
🏢 Montessori Academy Childcare Centres
📍 New South Wales