Job Description
Do you have a real passion for delivering quality customer service and foster great customer relations?
n
We are seeking a highly motivated, enthusiastic Customer Service Scheduling Officer to join our Customer Service team.
n
You will be joining a leader in the coffee industry based in North Melbourne working in a collaborative team environment.
n
About Us
n
Service Sphere is a well established Coffee Equipment Importer and Service provider based in North Melbourne requires a Customer Service Advisor to support our growth and complimentour existing team.
n
We service an array of coffee equipment and appliances in-house and onsite for key foodservice accounts including Café Chains, Coffee Roasters and Corporate Offices.
n
We provide a full solution to our customers, with the ability to service brewers, traditional, vending and super automatic coffee equipment.
n
The major brands we service are Eversys, LaCimbali, Delonghi, Rheavendor, Eureka, Bravilor, Mazzer, Wega & LaMarzocco
n
About You
n
n
Committed to delivering exceptional and engaging customer service
n
Good communication skills both verbal and written
n
Friendly, reliable, and professional manner
n
A team player who thrives under pressure
n




Ability to pick up new systems quickly
n
Proactive approach in identifying potential issues and active problem-solving skills
n
Process Driven
n
The chance to work with quality products, in a growing industry
n
Great work life-balance Mon – Fri
n
A strong "promote from within"
n
Guidance and coaching from internal industry professionals
n
n
Key Responsibilities
n
n
Co-ordination of Preventative Maintenance schedule
n
Schedule technicians and co-ordinate service jobs
n
Ensures delivery of excellent customer service
n
Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty
n
Data entry and database management
n
Manage incoming calls and emails
n
Support Technicians and Contractors
n
n
Knowledge and Skills
n
n
Proven ability to successfully co-ordinate schedules
n
Exceptional time management and organisational skills
n
Critcal thinking, problem solving and decision-making skills
n
Experienced with Microsoft Excel (desirable)
n
Experienced with Pronto ERP (desirable)
n
n
"Our Values are Passion, Growth & Predictability"

📌 Customer Service Representative (Victoria)
🏢 Service Sphere
📍 Victoria