Job Description
APS4 Participant Support Officer opportunities in South Australia
n
Reasons to Apply - At a Glance
n
Make a meaningful difference supporting Australians living with disability while developing your skills in administration, customer service, assessment and case management. Join a growing Federal Government agency with a strong focus on operational excellence, participant outcomes and career development. Enjoy a competitive hourly rate, hybrid working arrangements and solid potential for extension. Locations include SA - St Mary, Elizabeth, Midland
n
Your New Company Hays is proud to partner with a leading Federal Government agency that delivers a national support system for Australians living with disability. The agency plays a critical role in helping participants access the supports they need to achieve their goals and improve their quality of life.
n
Key responsibilities include:
n
n
Conducting desktop reviews and transposing information into systems and web-based platforms.
n
Managing allocated workflows and ensuring work is completed accurately and within required timeframes.
n
Delivering high-quality customer service via phone, email and administrative channels.
n
Addressing straightforward to moderately complex enquiries and providing accurate advice in line with legislation, policy and operational guidelines.
n
Making outbound calls to participants, providers and other stakeholders.
n
Undertaking suitability assessments for entry and exit into specialist planning streams.
n
Managing and resolving participant matters, including planning pathway tasks in accordance procedures.
n
Identifying risks and escalating complex matters to senior team members when required.
n
Supporting project and operational activities through research, analysis, reporting and continuous improvement initiatives.




n
Working collaboratively with internal teams to contribute to team goals and participant outcomes.
n
n
The successful applicant will demonstrate:
n
n
Strong communication skills with the ability to engage empathetically with participants and stakeholders.
n
A commitment to delivering exceptional customer service and supporting people living with disability.
n
The ability to manage competing priorities and work effectively in a fast-paced environment.
n
Strong attention to detail and the ability to follow policy, procedures and legislative frameworks.
n
Sound problem-solving skills and the ability to exercise judgement when resolving enquiries.
n
Confidence using computer systems, Microsoft Office and multiple software applications.
n
The ability to remain calm under pressure, de-escalate challenging situations and recognise risk.
n
Experience within disability services, health, community services, government administration or customer-focused environments will be highly regarded.
n
n
Logistics
n
n
The Logistics Until 31 December ****, with a strong view to extension
n
Hourly Rate: $***** per hour + Super
n
Full-time Hours, 37.5 hours per week
n
Citizenship: Australian Citizenship is mandatory
n
References will be required
n
NDIS Workers Screeners Check or willing to obtain
n
n
What You'll Get in Return
n
n
An opportunity to build your career within a large Federal Government agency.
n
Meaningful work that positively impacts the lives of Australians living with disability.
n
Comprehensive training and ongoing support.
n
A positive and inclusive team environment.
n
Weekly pay cycle.
n
Online timesheet submission and approval.
n
Nominated superannuation fund.
n
Potential opportunities for extension and future career progression.
n

📌 Aps4 Participant Support Officer - South Australia (Adelaide)
🏢 Rashi Joshi
📍 Adelaide