KPay Group (KPay) is a leading fintech company empowering businesses of all sizes with simple, smart, seamless, and secure technology solutions. Serving
95,000+ merchants
across Hong Kong, Singapore, Japan, and Australia, we help businesses grow through an integrated platform for payments, financial management, and digital transformation.
Backed by
USD 55 million in Series A funding
—the
largest global payments-sector Series A in ****
—KPay has been recognised as
Forbes Asia's 100 to Watch *****)
and
PayFac of the Year *****)
.
About the Role
We are looking for a
Technical Support Associate – Deployment
team member to join our Australia Operations team in Sydney. While this role sits within Technical Support, it is primarily an
office-based operational position
focused on preparing and deploying EFTPOS terminals, managing hardware inventory, coordinating deliveries, maintaining deployment records, and supporting day-to-day merchant operations.
You will also assist with basic terminal and connectivity troubleshooting, with occasional onsite merchant support when operationally required.
This role is ideal for someone who enjoys working with
technology and hardware
while also being highly organised, detail-oriented, and comfortable managing operational processes in a fast-paced environment.
What You'll Do
Prepare, configure, test, and quality-check
EFTPOS terminals
before merchant deployment
Process terminal
deployment, replacement, and collection requests
Coordinate courier shipments and monitor terminal delivery and collection status
Maintain accurate records for
terminals, SIM cards, inventory, and deployments
across internal systems




Manage hardware inventory, stock movements, and basic warehouse coordination
Troubleshoot basic
terminal, connectivity, hardware, and configuration issues
Support POS and integration preparation and **escalate** more complex technical issues where required
Assist merchants with basic technical enquiries and deployment-related issues
Coordinate closely with
Sales, Operations, and other internal teams
Provide occasional
onsite merchant support
when operationally required
What We're Looking For
0–2 years of experience
in technical support, IT operations, POS/EFTPOS, hardware deployment, logistics, or device management
Comfortable working with
payment terminals, POS systems, hardware, software, and basic network troubleshooting
Strong
attention to detail and organisational skills
, with the ability to manage multiple deployment requests accurately
Confident working in a
fast-paced, operational environment
involving repetitive and hands-on tasks
Robust
communication and problem-solving skills
when supporting merchants and internal teams
Proactive, reliable, and able to take
ownership of tasks from start to completion
Why Join KPay?
Gain hands-on experience across
fintech, payments, hardware, and technical operations
Develop practical knowledge of
EFTPOS terminals, POS systems, and payment technology
Work closely with Sales, Customer Service, Operations, and Technology teams
Join a
high-growth fintech
expanding across Australia
Build valuable technical, operational, and problem-solving skills
Enjoy opportunities for
career development within Technical Support and Operations
#J-*****-Ljbffr

📌 Technical Support Associate – Deployment (New South Wales)
🏢 KPay Group
📍 New South Wales