Job Description
IT Operations Manager | NSW | Permanent Role
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Lead IT Services, Infrastructure & Security
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Join a agile, asset-intensive organisation where you'll take ownership of IT operations, service management, infrastructure, and cybersecurity. This is a hands-on leadership role managing both internal and outsourced support teams while driving service excellence and continuous improvement.
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Key Responsibilities
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Lead IT Infrastructure, Desktop Support, Networks, Azure, M365 and Cisco environments.
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Manage IT Service Management processes including Helpdesk, Incident, Problem, Change, Asset and Vendor Management.
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Drive cybersecurity, risk management, business continuity and disaster recovery initiatives.
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Oversee hardware procurement, vendor relationships and technology lifecycle management.
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Develop and maintain IT policies, procedures, documentation and registers.
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Partner with business leaders to align technology with strategic objectives.
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Manage budgets, technology roadmaps and service performance.
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About You
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Tertiary qualification in IT.
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ITIL Foundation certified with proven ITSM experience.




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3+ years in an IT leadership role.
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Strong hands-on experience with Azure, Microsoft 365, Cisco and cloud-based environments.
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Knowledge of Essential 8 and/or ISO *****.
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Skilled in stakeholder engagement, team leadership and vendor management.
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Microsoft Security Fundamentals.
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Experience in manufacturing or consumer goods environments.
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Exposure to Dynamics 365, Microsoft 365 and Azure platforms.
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What Success Looks Like
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Reliable, secure and high-performing IT services.
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Strong cybersecurity and risk management outcomes.
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Continuous service improvement and stakeholder satisfaction.
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Effective cost management and vendor performance.
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Well-developed team capability and quality documentation.
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Why Join Us?
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Strategic leadership role with hands-on technology involvement.
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Opportunity to shape IT operations and future technology direction.
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Collaborative office-based environment with flexibility when needed.
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📌 It Operations Manager (New South Wales)
🏢 Dynamo Recruitment
📍 New South Wales