Senior Ccaas Enablement Lead, Business Banking New South Wales

Senior Ccaas Enablement Lead, Business Banking New South Wales

15 Sep
|
Commonwealth Bank
|
New South Wales

15 Sep

Commonwealth Bank

New South Wales

Job Description

Commonwealth Bank seeks a Senior Manager, Contact Centre Enablement, to lead the Business Banking CCaaS Run team and establish a federated operating model. You will unite business, technology, operations and vendors to make contact centre platforms reliable and easy to operate.

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You will own the Run roadmap and drive improvements across voice, IVR, messaging and email. The role requires strategic leadership, deep CCaaS experience and a track record of delivering complex platform migrations and

📌 Senior Ccaas Enablement Lead, Business Banking New South Wales
🏢 Commonwealth Bank
📍 New South Wales

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