Canberra | NV1 Clearance Required (with willingness to uplift to NV2)
Make an Impact Through Better IT Service Experiences
Every great technology experience starts with solid service management behind the scenes.
We're looking for an
ITSM Support Specialist
to support service requests, incident management, and problem management activities while working closely with users and stakeholders to improve service delivery outcomes. This is an excellent opportunity for someone looking to grow their career in
IT Service Management, Service Delivery, or Business Analysis
.
What You'll Be Doing
Support Service Request, Incident, and Problem Management processes
Gather and document user requirements accurately
Monitor requests and support SLA performance
Communicate updates with users and stakeholders
Maintain service catalogues, forms, and documentation
Assist with user stories, process mapping, and business requirements
Participate in Major Incident Management activities
Support root cause investigations and problem management processes




Collaborate with experienced ITSM professionals and build practical service management expertise
What We're Looking For
NV1 Security Clearance (with willingness to uplift to NV2)
ITIL 4 Certification (mandatory)
Strong communication and stakeholder engagement skills
Exposure to ITSM or Service Desk environments
Experience with tools such as ServiceNow, BMC Helix, Jira Service Management, Ivanti, or similar platforms
Analytical thinking and problem-solving abilities
Strong organisational and time management skills
Why Join Us?
This role offers hands-on experience across ITIL practices, stakeholder engagement, process improvement, and service operations, providing a strong foundation for a long-term career in IT Service Management.
If you're passionate about helping people, improving processes, and delivering better service experiences, we'd love to hear from you.
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📌 It Service Management (Itsm) Support Specialist (Canberra)
🏢 Unisys
📍 Canberra