Job Description
We are seeking a Hub Administrator to join our Administration Hub, providing high-quality, responsive and professional administrative support across Jewish Care services in North West London You will be required to work 5 days per week onsite, at either our Sidney Corob House (NW6) or Jack Gardner House (NW11) depending on business needs. This is an onsite role, working an average of ***** hours per week, Monday to Friday and fixed term for 12 months.
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About the Service
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The Administration Hub provides essential administrative and operational support across Jewish Cares services in East London and Essex. Acting as a central point of contact, the Hub ensures a high standard of customer service for colleagues, residents, tenants, members, families and visitors. The Hub supports a wide range of functions including reception services, financial administration, HR processes and health & safety compliance, helping to streamline workflows and support effective service delivery across multiple sites.
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About the Role
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As a Hub Administrator, you will play a key role in ensuring the smooth day-to-day running of services by providing professional, responsive and accurate administrative support.
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Key responsibilities include:
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Reception & Customer Service
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Acting as a first point of contact for visitors, staff and residents
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Managing enquiries by phone, email and in person
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Creating a welcoming, skilled front-of-house environment
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Administrative & Operational Support
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Maintaining accurate records and documentation across systems
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Supporting meeting coordination, visitor management and ID badge issuance
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Logging maintenance requests and ensuring health & safety documentation is up to date
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Managing office supplies and supporting basic financial and procurement tasks
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Ensuring confidentiality and data protection standards are upheld
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Staff, Resident & Tenant Support
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Assisting with HR administration, recruitment processes and payroll support
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Supporting transport bookings and responding to general queries
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Handling personal allowance top-ups and signposting to relevant internal teams
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About You
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You will be organised, customer-focused and comfortable working in a busy, multi-task environment.
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You will have:
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GCSEs (or equivalent) in English and Maths
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Experience delivering high-quality customer service
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Experience using systems, spreadsheets and Microsoft Office applications
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Strong communication skills, both written and verbal
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Good attention to detail and ability to prioritise tasks and meet deadlines
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Experience working collaboratively as part of a team
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It would be beneficial if you also have:
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Experience supporting financial or HR-related processes
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Basic knowledge of health & safety, data protection and confidentiality
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Willingness to undertake First Aid and Defibrillator training
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